You will need an excellent eye for detail and be well versed in both Rooms Division and Food and Beverage Operations.
Experience in a Boutique hotel is a must.
Duties & Responsibilities
Maintain effective Front Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts daily and reporting. Luggage control, Lost and Found.
Ensure the Facilities are well maintained, liaise with both Housekeeping and maintenance departments to ensure 100% readiness
Maintain exclusivity procedures of the hotel
Ensure maximum security in all areas under your control.
Ensure that there are no variations on the agreed standards of food presentation, quality and freshness
Ensure cleanliness of the entire hotel
Monitor daily variance reports and action shortages
Understand the ownership roles and levels of responsibility in your team
Managing of assets and reporting
Monthly and weekly rosters, follow up on attendance
Progressive discipline where required
Demonstrate a sincerely positive attitude towards getting things done
Understand address group objectives
Develop solutions that improve organisational performance
Initiatives to increase revenue and occupancy
Achieve targeted food and beverage costs
Respond to guest reviews to maintain the image of the hotel
Understand and capitalise on the key demographic
Focus on current trends, be a trendsetter not a trend follower
Ensure that on the job training is done in all departments
Desired Experience & Qualification
Matric
Opera experience essential
3-5 years relevant experience at management level in a luxury hotel
Familiar with all the duties of both Rooms Division as well as Food and Beverage Operations