Bilingual Call Center - Collections Specialist

Join Our Team at Exploria Resorts!

We’re hiring motivated individuals to join our incentive-based HOA team! No prior experience in Collections is necessary—Any call center experience is a great start, and we are willing to train the right candidate who wants to succeed! 

Position: Call Center - Collections Specialist (Bilingual: Spanish) 

 Start Date: June 2nd, 2025

- Interviews we will be held on Wednesday May 21st 

Compensation: 

- Starting at $15/Hour + Monthly Incentives and Bonuses!!

Hours/Shift:

- Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 10 am-7 pm shift) 

- Every other Saturday (If you work on Saturday your day off will be during the week).

- Sundays: Always off 

*Subject to change based on business needs

What does Exploria Resorts have to offer?  Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Responsibilities:

• Collect Payments: Work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing.
• Follow Up on Dues: Reach out to owners by phone and other methods to follow up on unpaid dues.
• Manage Accounts: Keep track of assigned accounts, following our collection guidelines for the timeshare HOA.
• Update Account Information: Learn to update and manage owner account information in our system accurately.
• Use Collection Tools: Get comfortable with our collection tools and processes to handle assigned accounts effectively.
• Understand the Basics: Learn the key rules and procedures related to timeshare HOA debt collection.
• Provide Good Customer Service: Maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service.

Qualifications and Skills:

• Prior Call Center experience is a plus 
• Bilingual in English and Spanish 
• Ability to sit and work on a computer screen all day 
• Comfortable being on the phones and handling sensitive information 
• No lifting required over 50 pounds.
• Strong communication skills and attention to detail.
• Willingness to learn basic debt collection regulations and timeshare HOA procedures.

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Exploria Resorts Recruitment Form

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