Bell Attendant

SUMMARY:

The Bell Person is responsible for greeting guests upon arrival and departure by assisting with luggage and providing a great guest experience. Must maintain friendly and attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offers assistance with vehicle doors and luggage upon guest arrival
• Assist guest with transportation to locations on property by golf cart
• Deliver guest luggage, packages etc. in a timely manner
• Complete all items on the daily checklist per the Bell Captain, Manager or Director
• Communicate pertinent guest information to designated departments and personnel
• Provide assistance to the concierge, front desk, and PBX when needed
• Must ensure the front drive and lobby are clean, organized, and tidy along with the bell closet
• Conducts tours of hotel and guest rooms to guests when needed
• Delivery of various guest and employee amenities and packages throughout hotel as needed
• Is knowledgeable of all hotel and conference center services and amenities
• Ability to communicate customer needs and resolve complaints independently
• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity deliveries
• Follow up with front office team members on daily shift and individual duties
• Responsible for maintaining Porte-cochere/lobby appearance while on duty
• Assist in training new employees
• Coordinate and assist Front Desk Agents with relocation of guests when necessary
• Deliver service at a level that exceeds guest expectations
• Access the hotel property management system (Maestro)
• Complete additional duties as assigned by the Bell Captain or Front Office Manager(s)
• Attend and participate in all required meetings
• Ability to act independently with minimal supervision
• Perform other related duties as requested by the supervisor

QUALIFICATIONS, SKILLS & ABILITIES

• Requires good communication skills, both verbal and written
• Exceptional organizational skills and customer service skills
• Must be willing to work a variety of day/night and weekend shifts
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• Able to lift, push, and pull heavy objects

EDUCATION AND/OR EXPERIENCE

• At least 1 year related hotel/resort industry experience and/or training
• High school or GED graduate

LANGUAGE SKILLS

• Ability to read, comprehend and provide instructions, both written and verbal
• Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers,       guests, associates, managers etc.)
•  

COMPUTER SKILLS

• Proficient in Outlook and Internet applications

CERTIFICATES & LICENSES

• Must provide valid document(s) to work in the US
• Valid California Driver License is required

WORK ENVIRONMENT
The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS
While performing the duties of this job, the employee must be able to:

• Use hands to finger, handle, or feel; and talk or hear. 
• Specific vision abilities required by this job include close vision
• Lift 25-50 lbs
• Sit, stand and walk for long periods of time