Bartender

Bartender 

Scope:

Operate the functional areas of the restaurant bar.   Will serve as the first impression and “face” of the restaurant to all guests.  Will service restaurant and bar guests in a professional, timely and accurate manner.

 Primary Responsibilities:

• Greet, seat, and engage customers in a
       friendly and courteous manner

• Professionally serve hotel and transient
       restaurant guests, providing a warm and memorable experience.

• Suggestive selling of wine, cappuccinos,
       and other complementary menu items to guests.

• Mixes and serves alcoholic,
       non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously
       and efficiently,
       adhering to Brand Standards.

• Check customer's' identification to
       ensure that they meet minimum age requirements for consumption of
       alcoholic beverages.  

• Maintain
       high standards of cleanliness and professional service; keeping the entrance,  bar, and restaurant areas clean and well organized.

• Remove dishes and glasses from tables or
       counters, and take them to kitchen for cleaning. Some ware-washing may be
       required

• Open/Close
       and stock liquor, bar, and coffee products

• Maintains a “can do” and a “guests
       first” attitude at all times

• Operate cash register and credit card terminal
       to collect proper payments.

• Knowledge and operation of the hotel
       P.O.S. computer system.

• Knowledge of basic restaurant
       terminology
• Works as a member of the overall hotel
       team to ensure that each guest has an experience that exceeds their
       expectations

• Resolves guest complaints to the
       satisfaction of the guest; responds promptly to any guest request for
       service.

• Attends scheduled training sessions
       within the hotel as dictated by the Hilton brand and the hotel management.

• Ensures adherence to procedures for
       hotel accounting, credit control, handling of financial transactions,
       security of monies, guest security and emergency procedures as
       established.

• Arrives at work in a timely fashion in
       accordance with the posted schedule.

• Abides by established uniform
       guidelines.

Requirements:

• Must be able to legally serve and pour alcohol in the State of Maryland

• Must be willing to work a variety of AM/PM, weekend and holiday shifts

• Requires strong command of the English
       language to include speaking, reading and writing. Bilingual a plus.

• Requires strong organizational skills.

• Must be able to multi-task and work independently.

• Able be able to be on your feet/stand/move for long periods of time.

• Excellent people skills, listening and communication skills, and an energetic personality.

• Meet/exceed customer and team expectations; a true
       desire to satisfy the needs of others in a fast-paced environment

• Must possess basic computer skills

• Ability to accurately complete departmental paper work, such as daily or end of shift reports.

• Cash handling experience strongly desired.

• Able to lift, pull, or carry items weighing approximately 50 pounds

Qualifications:

Education/Experience:    High School Diploma or Equivalent

                                       or more years Restaurant Experience

 Certification:                   ServSafe and TIPS preferred, but not required

******We offer the use of the "Dayforce Wallet" - This will make your Work Life better.  - " On Demand Pay" access your pay earlier than your pay day, plus other benefits.

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