Banquet Supervisor

A FULL HOUSE OF TOTAL REWARDS

• Competitive Compensation: $64,328.29 - $70,761.119/annually, dependent upon experience
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Banquet Supervisor is responsible for overseeing the coordination, execution, and successful delivery of all Banquet Event Orders (BEOs), including both on-site events in our over 28,000 sq. ft ballroom and meeting space, F&B outlets, and off-site events. The Banquet Supervisor ensures high standards of service execution and maximizes guest satisfaction, working in close partnership with the Catering Sales Manager and Hotel Sales Team.

SUPERVISORY SCOPE 

• Banquet Captains
• Event Servers

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Event Coordination: Oversee the planning, organization, and execution of banquet and event functions in our over 28,000 sq. ft ballroom and meeting space, internal meeting space, F&B outlets, and off-site events. Ensure all logistical elements, such as room layouts, equipment, and staffing, are managed in alignment with Banquet Event Orders (BEOs) and guest expectations.
• Client Collaboration: Work closely with the Catering Sales Manager and Hotel Sales Team to ensure that event requirements are accurately captured, communicated, and fulfilled. Provide service-related expertise to enhance event execution, focusing on the guest experience. Establish guest relationships to improve retention, while acting as the liaison between departments and the function host.
• BEO Management: Collaborate with the Catering Sales Manager to ensure accurate creation, distribution, and updates of BEOs and Menus. Oversee the coordination of these details across departments, ensuring all involved are clear on event specifications and timelines.
• Team Leadership: Lead the banquet team during event execution, assigning tasks, supervising performance, and providing real-time guidance to ensure excellent service delivery.
• Compliance Management: Ensure adherence to company policies on alcohol service, safety protocols, and cash handling, and oversee team training and compliance.
• Operational Improvements: Identify opportunities for operational enhancements by evaluating event processes, team performance, and resource management. Implement changes that increase efficiency and improve the overall guest experience.
• Vendor & Partner Relations: Work collaboratively with external vendors and internal departments (such as Entertainment, F&B, and EVS) to ensure timely delivery of goods and services. Maintain professional relationships to ensure seamless coordination and support during events.
• Guest Complaint Resolution: Act as the primary point of contact for resolving issues or complaints that arise during events. Utilize strong problem-solving and interpersonal skills to address guest concerns quickly and effectively, ensuring high levels of satisfaction.
• Sales Partnership Support: Support Catering Sales Manager and Hotel Sales Team and provide operational insight and feedback on event logistics. Assist in translating sales promises into successful event delivery, without taking on direct sales responsibilities.
• Training and Development: Assist with training new staff members on standard steps of service, safety protocols, and operational procedures to maintain high standards. 

Education and Experience:

• Two (2) years of experience in Banquets within an equivalent sized property. 
• One (1) year of experience leading others in a supervisory or manager role. 

Skills and Abilities:

• Event Management & Leadership: Expertise in planning, organizing, and leading large-scale events, with a proven ability to manage, schedule, and motivate teams to deliver high-quality service.
• Communication & Client Relations: Strong verbal and written communication skills, effective in coordinating with clients, staff, and departments, ensuring smooth event execution and elevated guest experiences.
• Problem-Solving & Customer Service: Skilled in resolving issues quickly and efficiently, with a focus on guest satisfaction and service excellence.
• Organizational Skills: Proficient in handling Banquet Event Orders and capable of managing multiple events simultaneously, ensuring all logistics are handled accurately and on time.
• Vendor Management: Experience maintaining relationships with vendors for seamless service delivery.
• Adaptability & Compliance: Flexible to work various schedules, including weekends and holidays, with a strong      understanding of safety and compliance protocols.

PREFERRED

Education and Experience:

• Casino, Gaming, or Hospitality Experience: Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics.