Banquet Server On-Call

Position Summary:

Provides exceptional food service to property guests during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled.

Duties & Responsibilities, including but not limited to:

1. Serves customers at assigned station quickly, courteously, and efficiently. Obtains food and beverage from prescribed locations and serves customers according to established procedures and using appropriate service techniques. Keeps glasses filled throughout the meal.
2. Observes guests to fulfill any additional requests and to note when the meal is finished. Assists other servers in a cooperative manner to ensure efficient service to guests. Completes assigned side work as directed.
3. Sets dining tables to established standards. Removes any dinnerware, glassware, flatware, and linens that do not meet cleanliness and appearance standards. Complete pre, running, and post-shift side-work requirements.
4. Familiarizes self with all items on daily menus. Sets tables/room with linens, china, etc. keeping in consideration the events prospectus and following established procedures. After events, cleans away service and accessories.
5. Clears dirty dishes from tables as guests finish with a course (when applicable).
6. Prepare coffee service with appropriate food and beverages as stated in Banquet Event Order.
7. Follows all standard food handling, TIPS, sanitation, and health department guidelines.
8. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to Event Manager or Event Captain whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's
9. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
10. Continuously maintains a neat, clean, and organized, safe, and comfortable environment for guests.
11. Assists other servers in clearing, cleaning, and resetting tables.
12. May assist with set up and/or break down of function space.
13. Notifies management of unsafe conditions, needed maintenance of any equipment, and any accidents.
14. Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior

Qualifications & Requirements:

1. Prior banquet or convention services experience at comparable property desired.
2. Possess basic knowledge of food and beverage preparation, service standards of the comparable hotel, guest relations, and etiquette.
3. Requires the ability to serve the needs of guests through verbal face-to-face interactions. Must demonstrate a positive attitude and professional demeanor. Requires communication and interpersonal skills and commitment to a high level of guest satisfaction.
4. Requires ability to perform basic math skills such as addition, subtraction,
   multiplication and division.
5. Completes required training as scheduled.
6. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests.
7. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
8. Must be at least 18 years of age. Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain
   one within 30 days of employment.
9. Must know all applicable health standards. Knowledge of federal, state, and local laws, ordinances and regulations, and company policy regarding serving alcohol to minors and intoxicated patrons.
10. Must maintain a clean appearance and professional demeanor.