Banquet Captain

What's the job?

As Banquet Captain you'll be responsible for supervising and assisting with the setup, service, and clean-up of all assigned banquet functions, while ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety, or other requirements.

Your day-to-day

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-orientated manner.
• Maintain regular attendance in compliance with Hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Inspect the setup of meeting and banquet functions, checking them against the Banquet Event Order.
• Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• Act as a liaison between the Sales/Catering/Meetings Manager and the in-house meeting or banquet contact.
• Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food and Beverage Manager.
• Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule
• Assist in service of functions as needed.
• Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
• Supervise and assist the breakdown after the completion of functions to ensure that all equipment and supplies are stored properly.
• Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
• Follow all state liquor laws.
• Be familiar with banquet menus and prices.
• Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.
• Hold pre-function meetings, and check staffing and menus, prior to events.
• Assign side-work duties and stations to all servers.
• Supervise service of station or banquet room.
• Prepare banquet checks and obtain signatures from guest contacts.
• Monitor ongoing functions throughout assigned shift.
• Supervise the breakdown and clean up of all functions assigned.
• Verify server's paperwork when event is complete.
• Prepare accurate captains' reports.
• Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.
• Assist in setup of audio/visual, as necessary.
• Handle items for 'Lost and Found' according to the standards.
• Attend training as required by management.
• Perform other duties as requested by management.