Balboa Bay Resort

Position Summary:

Welcomes and warmly greets guests on arrival. Answers telephone, takes reservations, and manages the efficient and timely seating of guests to a table that best serves their wishes.

Responsibilities:

• Greets guests upon arrival and seats them at their table.
• Provides guests a menu and provides general information about the restaurants and meal options at the hotel.
• Prepares/maintains a list of guests waiting to be Records guest name and number of guests in the party. Provides an estimate of waiting time. Notifies party when a table comes available.
• Checks in with guests to ensure satisfaction with each food course.
• Thanks guests as they depart and invites them to return at a future date.
• Cleans work areas and waiting areas according to department standards.
• Follows all standard food handling, sanitation, and health department guidelines.

• Requires ability to serve needs of guest through verbal face-to-face interactions.
• Must demonstrate positive attitude and professional demeanor.
• Requires communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to learn and use telephone and computer systems used at the hotel.
• Prior experience in hospitality and/or luxury setting desired.
• Shift times are subject to change at any time, based on Department's needs. Applicants must be able to provide flexible availability, and can be scheduled for various shift times as needed by the Department Manager.

Balboa Bay Resort is an equal opportunity and E-Verify employer M/F/V/D