Assistant General Manager

Strategic Purpose

Support hotel operations and General Manager to ensure exceptional guest experiences, team performance, and business results while implementing strategic initiatives.

Key Responsibilities

Operational Leadership

• Implement strategies
• Coordinate departments
• Monitor standards
• Direct daily operations
• Ensure service quality
• Support GM initiatives
• Drive efficiency
• Handle escalations

Business Management

• Support budget goals
• Monitor performance
• Track KPIs
• Control costs
• Optimize revenue
• Review reports
• Analyse trends
• Implement controls

Guest Experience

• Ensure satisfaction
• Resolve issues
• Maintain standards
• Monitor feedback
• Direct improvements
• Support recovery
• Build loyalty
• Lead service excellence

Team Development

• Support department heads
• Monitor performance
• Guide training
• Implement programs
• Foster engagement
• Drive standards
• Build capabilities
• Ensure compliance

Administration

• Manage documentation
• Monitor compliance
• Support reporting
• Track metrics
• Maintain records
• Follow procedures
• Direct systems
• Ensure accuracy

Required Skills

• Operations expertise
• Leadership ability
• Financial acumen
• Guest focus
• Team development
• Problem-solving
• Communication skills
• Industry knowledge

Performance Metrics

• Operational targets
• Guest satisfaction
• Team performance
• Cost control
• Revenue goals
• Quality standards
• Compliance metrics
• Project completion