Assistant Front Office Manager ("Subdirector de Recepción")

LOCATION

The Lodge at Torrey Pines
Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The Assistant Reception Services Manager ("Subdirector de Recepción") provides our guests with the personal service and attention that will exceed their expectations. This important position provides direct oversight, management, and direction to the valet operation and its staff, while assisting the Front Office leadership team by providing leadership assistance to the Front Desk, Concierge, Courtesy Car Drivers, Door Attendants and Bell Staff to ensure quality guest satisfaction and operational efficiency is achieved.

PAY & PERKS

• Compensation: $68,640 - $72,000 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Convey a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
• Interacts frequently with guests and associates to ensure guest expectations are being met or exceeded.
• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests.
• Organizes, trains and oversees a courteous and efficient staff that promotes the excellent services and standards of the hotel.
• Fulfill our guest’s needs in an efficient and caring manner.
• Ensure all aspects of the operations are fully coordinated and proceed smoothly by communicating with the appropriate departments.
• Develops an effective guest history program.
• Establish and maintain an effective communication and information system through logs and meetings.
• Responsible for room revenue management.
• Prepares and conforms to the department budget.
• Ensures the public areas of the hotel are well maintained.
• Provide a safe and secure environment for both our guests and colleagues by knowing, training and assisting in safety and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team. 

QUALIFICATIONS

• Bachelor's degree from four-year college or university or any equivalent.
• At least 4 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills a plus.
• Proven ability to manage front office, valet, bell, and door teams, optimizing service efficiency and guest satisfaction.
• Previous similar position in a hotel or similar industry is a plus.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to be poised under pressure with continued smiles and maintains a highly diplomatic attitude with challenging guests and under stressful circumstances.
• Availability to work on weekends and holidays is required.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.