Assistant Front Office Manager- 4 Diamond Hotel

WE ARE

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space.

Description:

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front desk, guest services, and bell/valet teams. This position ensures that exceptional guest service is delivered consistently while maintaining departmental efficiency, team morale, and brand standards. The role requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:

• Assist in managing the front office team, including front desk agents, bell staff, and valet (if applicable).
• Ensure efficient and smooth daily operations of the front office.
• Maintain a strong presence in the lobby during peak times to ensure guests are welcomed and assisted.
• Handle guest complaints, concerns, and special requests in a prompt, courteous, and professional manner.
• Support the Front Office Manager in hiring, training, coaching, and scheduling staff.
• Ensure staff adherence to hotel SOPs, safety procedures, and brand standards.
• Monitor and maintain proper cash handling procedures and ensure compliance with audit standards.
• Collaborate with housekeeping and engineering to ensure room readiness and guest satisfaction.
• Assist with managing room inventory, overbooking situations, and VIP arrivals.
• Serve as Manager on Duty (MOD) as assigned.
• Contribute to the achievement of guest satisfaction goals (GSS), financial performance, and team engagement metrics.
• Prepare and review daily reports, logs, and performance metrics.
• Train team members on upselling techniques and monitor performance to achieve revenue goals.

We’ve got you covered…

Our team members are our most important asset and that’s reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including:

• Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term Disability, Life      Insurance, ADD and Pet Insurance
• 401k plan, with matching
• Vacation, Sick and Personal Time
• Onsite parking, $35/month
• Commuter Reimbursement Program – For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
• Complimentary meal
• Complimentary dry cleaning for work related clothing
• NHHR discounts
• Career growth opportunities
• On Demand pay

Salary: $30-$35/hr

Requirements:

You own this if you have…

• You are a team player with leadership, management, and team building skills
• You are a great trainer and mentor
• You can manage competing priorities and stay calm in stressful situations
• You have strong verbal and written communication skills
• 1-2 years previous management experience, union management a plus!
• Previous experience with HMS Systems a plus!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.