Airport Shuttle Night Audit (Overnight)

Overnight (11 pm to 7 am) Positions Available

JOB SUMMARY

Drives minibus, van, or lightweight truck to transport guests, clients, or company personnel by performing the following duties.

ESSENTIAL FUNCTIONS

• Drives vehicle from individual or central loading area to O'Hare Airport and near buy destinations according to assigned schedule.
• Assists passengers into and out of vehicle. Assist with loading and unloading baggage.
• Operates radio or similar device to communicate with base station or other vehicles to report status of service.
• Cleans and services vehicle with fuel, lubricants, and accessories.
• Keeps records of trips and behavior of passengers.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints to ensure satisfaction.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
• Complete and transmit daily management and accounting reports and supporting documents.
• Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Act as a hotel liaison during night hours.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Act as Manager on Duty.
• Bring passion and delight to your guests and peers.
• Assist guests with reports of lost/stolen articles, following hotel policy.
• Adhere to hotel requirements 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Adhere to hotel safety standards.
• Perform other duties and handle projects as assigned by Manager.
• Assist other departmental craft workers as required.
• Perform all duties required as Fire Alarm Response Team.
• Participate in OSHA/Safety programs within the hotel through awareness in every day job functions and participate on the Hotel’s Emergency Evacuation Team

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be willing to work overnight.
• Must be able to carry 50 lbs to assist with luggage.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must have the required license (Illinois)

Job Types: Full-time, Part-time