Villa Concierge
Edgewood Tahoe Resort
On-site
Nevada, United States
Position Overview:
The Villa Concierge at Edgewood Tahoe Resort is responsible for delivering exceptional, personalized service to our most esteemed guests. This role ensures that Villa guests experience a seamless, luxurious, and memorable stay by anticipating their needs and exceeding expectations. The ideal candidate is a hospitality professional with a deep understanding of luxury service, a proactive mindset, and an extensive knowledge of high-end travel experiences, fine dining, and exclusive events.
Key Responsibilities:
- Develop and maintain strong relationships with high-profile guests, catering to their unique preferences and requests.
- Act as the primary point of contact for VIP guests, ensuring timely and efficient resolution of any issues.
- Anticipate guest needs and proactively offer tailored recommendations and services.
- Handle confidential and sensitive guest information with discretion and professionalism.
- Arrange private dining experiences, spa treatments, and personalized resort activities.
- Collaborate with all resort departments (housekeeping, food & beverage, spa, security) to deliver a seamless luxury experience.
- Maintain an up-to-date knowledge of the resort’s offerings, local attractions, and global luxury trends.
- Monitor VIP guest satisfaction and address feedback with discretion and urgency.
- Uphold the resort’s brand standards by embodying elegance, discretion, and professionalism.
- Engage with high net-worth individuals and celebrities while maintaining the highest level of service etiquette.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Minimum of 2 years in luxury hospitality, VIP guest services, or high-end concierge roles.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and adaptability.
- Extensive knowledge of luxury services, fine dining, and high-end travel.
- Proficiency in concierge software and luxury service platforms.
- Passion for delivering world-class hospitality.
- Discreet, polished, and professional demeanor.
Physical Requirements:
- Must be able to safely lift, move, and stack items weighing up to 40 lbs.
- Able to perform physical tasks, including bending, lifting, and standing for extended periods.