Vice President of Hotel Operations (Caesars New Orleans)

Caesars New Orleans unveiled the opulent and indulgent luxury of a $435 million dollar expansion to transform our award-winning property in Fall of 2024.

The property expansion plan added a new, 340-room hotel tower along with other expanded amenities at the site, including--

• A full exterior and interior redevelopment & redesign
• A new 340-room hotel tower featuring two stories of Nobu Hotel with stunning views.
• Exciting new culinary and hospitality experiences, including the renowned Nobu Restaurant
• Improved, expanded, and elevated gaming areas featuring more than 1,300 slot machines, 120 table games, a 20-table Poker Room, three outdoor gaming courtyards and a 5,700-square-foot state-of-the-art Caesars Sportsbook.

Join the #1 Team at a Top Place to Work and be part of the most exciting era in North American gaming.

JOB SUMMARY: The Vice President of Hotel Operations is a strategic leader responsible for overseeing the Hotel, Transportation/Parking, Environmental Services, and Wardrobe departments. This role ensures operational excellence, exceptional guest service, and alignment with Caesars New Orleans’ brand standards. By driving performance, optimizing resources, and fostering a culture of service, the Vice President plays a key role in achieving financial objectives and delivering a world-class hospitality experience. The position also requires the ability to influence positive outcomes in both team member engagement and guest satisfaction within a complex, multi-tower operating environment.

ESSENTIAL JOB FUNCTIONS:

• Directs the daily and long-term responsibility for operations and hotel service provided to rooms, VIP, and high net-worth guests with a “hands-on” approach. 
• Leads with a passion for excellence and able to drive innovation around luxury product and services with a critical eye for detail.
• Builds, drives, and executes the development and delivery of world-class, best-in-class service programs. 
• Leads from experience with proven results in capital project management and driving profits with ability to "dive deep" yet manage the “big picture.”
• Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.
• Manages with exceptional personal presence with employees and guests; highly engaged in day-to-day operations.  
• Supports facilities/housekeeping to ensure that product standards are met in all areas of the hotel as pertains to physical appearance, maintenance, and cleanliness.  
• Develops comprehensive financial, operational, and capital expenditure plans aligned with the strategic vision of the property.
• Anticipates shifts in business conditions and proactively adjusts plans to maintain operational agility.
• Presents strategic updates and performance reports, offering clear explanations and actionable solutions for variances.
• Leads hotel management and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Ensures consistent delivery of exceptional guest service across all departments.
• Establishes departmental goals and performance benchmarks, monitors progress, and drives results through effective leadership.
• Leverages data-driven insights to enhance operational efficiency, guest satisfaction, and team productivity.
• Analyzes cost and revenue reports to identify trends and recommend strategic actions.
• Evaluates hotel operations to optimize pricing strategies, service quality, marketing initiatives, and customer experience.
• Develops and enforces quality control procedures to ensure compliance with brand standards and regulatory requirements.
• Collaborates with casino marketing teams to elevate VIP guest experiences and support high-profile events.
• Monitors leadership performance and holds direct reports accountable for operational outcomes.
• Delegates responsibilities strategically to promote team development and ensure timely execution of initiatives.
• Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements, and collective bargaining agreements.
• Implements company policies and procedures in alignment with corporate guidelines and operational best practices.
• Maintains effective labor and cost control systems to support financial objectives.
• Ensures compliance with attendance policies and all applicable regulatory, departmental, and company standards.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• At least 10 years of employment in luxury hotel operations management overseeing multiple operational departments and their respective P&Ls within rooms operations. 
• At least 5 years’ experience leading full-service and/or luxury hotels as a General Manager, Hotel or Resort Manager (#2 executive committee leader), Director of Operations in a large, luxury hotel comparable in size.
• Proven success in multi-unit hotel or resort management, ideally within a casino environment of comparable scale.
• Extensive knowledge of hotel operations, including front office, housekeeping, guest services, and support departments.
• Strong proficiency in hotel reservation, property management, and revenue management systems.
• Demonstrated expertise in hotel yielding strategies to optimize occupancy, ADR, and RevPAR.
• Solid financial acumen with experience in budgeting, forecasting, and cost control.
• History of delivering exceptional service standards and guest satisfaction across departments.
• Effective leadership with a track record of developing high-performing teams and promoting internal talent.
• Experience managing departments recognized for operational excellence and superior guest service.
• Strong marketing and promotional skills to support revenue growth and brand positioning.
• Excellent interpersonal, communication, team-building, and problem-solving abilities.
• Ability to foster collaboration and build strong cross-functional relationships.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 

• Must be able to maneuver throughout all areas of the casino and retail shops.
• Must be able to work independently and manage responsibilities with minimal supervision.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to interact effectively with diverse departments and adapt to a dynamic work environment.
• Must be able to speak clearly, confidently, and persuasively to individuals and groups.
• Must be able to write professional memos, letters, and reports.
• Must be able to read, interpret, and analyze written materials and financial reports.
• Must be able to respond appropriately to visual and auditory cues.
• Must be able to read, write, speak, and understand English fluently.

GAMING PERMIT: NON-KEY

Caesars reserves the right to make changes to this job description whenever necessary.