Utility Houseperson - Housekeeping

Job Description

The Utility Houseperson is responsible for the heavy utility work performed in housekeeping. Responsibilities include but are not limited to deep cleaning guest rooms, cleaning carpets and upholstery, polishing marble/granite, high dusting, window cleaning, drapes/sheers cleaning, and moving of furniture. The candidate must be able to use a variety of heavy equipment safely including tuggers, ladders, backpack vacuum, polishing machinery, etc.  The Utility may also work the linen dock, trash chute, warehouse, and Prohost team based on the culinary bid. Special projects are assigned, as necessary. The Utility provides professional and courteous service to each and every guest, including exceeding guest expectations through positive interactive skills.

JOB RESPONSIBILITIES

• Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
• Responsible for meeting department job requirements such as expected quality of work and productivity.
• Responsible for maintaining the Wynn standards of service to coworkers at all times.
• Responsible for the following, such as (but not limited to):
  • Carpet, upholstery and extraction cleaning
    • Responsible for the removal of spots and stains from carpet, fabric walls and furniture such as sofa and cushions.
    • Communicates with the management team if spots/stains cannot be removed.
  • Marble, granite and stone polishing/cleaning
    • Responsible for defect removal, finishing and sealing of marble surfaces.
    • Responsible for deep cleaning tile and grout surfaces.
  • Deep cleaning of guestrooms
    • Must strip all trash and soiled linen from the room.
    • Responsible for lifting the box spring and flipping mattress.
    • Responsible for cleaning (including hard-to-reach areas) the carpet edging, under mattress, windows, sills, mirror, light fixtures, lamp shades, TV/TV cabinet, air vents/louvers, walls, ceiling, baseboards, shelves, etagere, decors, picture frames,  sofa, desk, chairs, behind nightstands, headboard, doors, hinges, closet rod, iron caddy, iron board holder, behind shelf caddy, sink, toilet pipes, shower seal and shower head.
    • Responsible for high dusting the ceiling, crowning, walls, drapes/sheers, top of TV cabinet, air vents, shelves, headboard, light fixtures, decors, picture frames, etagere, and mirrors
  • Drapes and sheers
    • Responsible for removal of spots from drapes and sheers. 
    • Communicates with management team if spots/stains cannot be removed or if drapes/sheers are not in working order. 
  • Furniture
    • Responsible for furniture delivery and inventory
    • Must be able to clean and touch-up furniture.
  • Linen Dock
    • Responsible for receiving products from vendors.
    • Verifies all products using the computer system.
    • Must be able to pick up soiled linen and trash from the floors.
    • Delivers clean linen to multiple outlets.
  • Warehouse
    • Responsible for receiving products from vendors and warehouse.
    • Responsible for stocking auxiliary carts with amenities, collaterals, etc.
    • Responsible for safely refilling chemicals bottles
    • Must be able to fulfill floor orders efficiently.
    • Able to assist management with warehouse inventory.
    • Responsible for picking up used glasses from the floor, including cleaning and delivery.
  •  ProHost
    • Responsible for stocking Prohost cart with linen, terry, collaterals, amenities, toiletries, etc.
    • Responsible for delivering bath robes to each floors.
    • Responsible for chemical delivery and pick up (of empty bottles).
  • Swing Shift
    • Ensures each locker has 8-10 vacuums (redistribute if needed)
    • Must pick up trash and soiled linen.
    • Must clean and organize lockers.
    • Must be able to perform biohazard clean up.
    • Responsible for the removal of spots from carpet, fabric walls and furniture such as sofa and cushions.
  • Any special projects assigned on an ongoing basis, including houseperson job functions such as (but not limited to):
    • Responsible for room stripping, picking up linen/trash and proper usage of defogger machine (to eliminate malodor from rooms).
    • Preparation of ECOLAB (including inspection of mattress using blacklight), moving furniture including rollaway beds and flipping mattress
    • Maintaining the cleanliness and organization of hallways, lockers (including amenity supply closets), BOH bathroom, landings, stairwells, lobbies and ice machines.
    • Responsible for replenishing water cooler, BOH bathroom supplies and linen/terry supplies in the IRD Middle Locker throughout the shift.
    • Must ensure the ice machine and linen/trash chutes are always secured.
    • Deliver requested items, such as refrigerators, pillows, rollaway, cribs, etc. to guest rooms on time per Forbes requirement.
    • Opens work orders to have any tables, appliances, etc. picked up and removed from the landings.
    • Responsible for inspecting and/or cleaning safety equipment including fire extinguishers cabinets and eyewash station. If safety equipment is damaged/missing, report via HotSOS and/or management team.
    • Participates in weekly walk with managers to evaluate floor conditions including assigning/following up on projects. 
• Able to work and travel to multiple floors.
• Safely operate carpet machines (such as Rhombus and extraction) and furniture cleaning equipment to remove spots/stains from chairs, couches and other furniture.
• Responsibility also includes maintenance of equipment as trained.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities, and events available to guests. 
• Works with safety as a priority and follows department and company safety standards.
• Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging and opening/starting/completing work orders.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Look for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
• Special areas like linen dock may require specific skills such as computer knowledge.
• This list is not comprehensive and exhaustive.  Additional functions may be included based on changing business needs.

Qualifications

• Candidates should have knowledge of floor care, wood care, carpet care, equipment handling, and deep cleaning guestrooms.  Requires a minimum of three years experience in a similar position in a 4-5 Star/Diamond resort.
• Candidate must be well groomed and professional.
• Must be able to communicate fluently in English with guests, management, and other associates to their understanding.  Additional foreign language a plus.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school or any other combination of   education, training and experience that provides the required knowledge, skills and abilities.
• At least two years experience serving guest rooms in a 4/5 Star/Diamond Resort preferred.
• Must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.