The Opus, Westchester Rooms Supervisor

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our team as Rooms Supervisor. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit
• Discount at Spa and Red Horse Restaurant

Position Overview

The Rooms Supervisor is responsible for overseeing the daily operations of the Front Office and Housekeeping teams to ensure an exceptional guest experience. This role includes supervising staff, supporting training and development, maintaining cleanliness standards, and delivering professional, courteous service to all guests.

Responsibilities

• Lead, train, and support front desk and housekeeping associates to ensure efficient, professional, and courteous service.
• Greet and assist guests with check-in, check-out, and inquiries, providing accurate information on hotel amenities and local attractions.
• Complete guest registration and billing accurately using the property management system; handle room assignments, key coding, and service recovery when needed.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back-of-house areas to maintain brand cleanliness standards.
• Ensure compliance with safety, sanitation, and loss-prevention policies and procedures.
• Provide coaching, feedback, and performance evaluations to associates to encourage professional growth and maintain productivity.
• Maintain a consistent presence to support guest and associate needs, with reliable attendance and schedule flexibility.
• Perform other job-related duties as assigned.

Qualifications

• Previous hotel front office or housekeeping supervisory experience preferred.
• Strong communication skills, both verbal and written, with the ability to effectively interact with guests and associates.
• Professional appearance and demeanor with a team-oriented attitude.
• Ability to remain calm and professional when handling guest concerns, demonstrating patience, tact, and diplomacy.
• Proficiency in using computer systems; ability to type at least 40 words per minute.
• Ability to stand and move throughout the hotel for extended periods; ability to lift, bend, and handle housekeeping materials when necessary.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $27.00-$28.00 per hour; for applicants who will be working in New York, the anticipated compensation range for the position is $27.00-$28.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer, and the salary ranges indicated herein may not reflect positions that work only in other states.