Team Leader, Luxury Reservation Sales

Company Description

Team Leader, Luxury Reservation Sales

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture!  For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable experiences.  We are an inbound contact centre, answering calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world.

Leadership Opportunity

Are you a results-driven leader with a passion for guiding teams to success? If you enjoy an ever-changing work environment and inspiring others to be their best, look no further. Your role as a Team Leader, Luxury Reservation Sales with our Accor Global Reservation Centre in Moncton will provide you with the unique opportunity to build strong relationships while leading others to create exceptional luxury guest experiences.

Job Description

What’s in it for you:

• On-Site or Hybrid:  Choose to work fully on-site or hybrid (3 days weekly in-house at our office in Moncton)
• 4 weeks of paid vacation annually, 13 paid statutory holidays
• Comprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
• Annual Wellness Subsidy of $300 to invest in your well-being
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
• Inspiring a positive working environment through colleague engagement initiatives
• A sense of belonging - working alongside a strong team who both support and champions your success 
• Proposing innovative solutions and ideas to enhance departmental results
• Investing in your continuous professional development
   

What you’ll be Doing:

 Reporting to the Director, Luxury Reservation Sales

• Working with an experienced and collaborative Sales Leadership team
• Develop your Luxury Reservation Sales Consultants team members’ sales skills to assist them in delivering world class results  
• Provide direction, guidance and support for your team in delivering an effortless luxury guest experience and maintaining the highest level of guest satisfaction for our brands all over the world  
• Monitor statistics and create individualized coaching plans to achieve maximum service and productivity levels  
• Coach team members in identifying strengths and weaknesses and developing a plan for continuous growth and improvements
• Collaborate with our experienced Sales Leadership team to identify and coordinate training efforts to improve centre performance, operational procedures, and the sales and customer service abilities of team members 
• Design and facilitate departmental communication meetings, focus groups and team building activities  
• Complete administrative tasks including team performance records, sales statistics, attendance and coaching plans 
• Participate actively as a member of the Leadership Team Operations Committee

Qualifications

What you need to be successful:

• Minimum 2 years experience in a Leadership role in Contact Centre, Hotel, Sales or Customer Service required  
• Fluent English verbal and written communication skills.  Fluency in French is an asset but not required.
• Coaching Approach: capability for focusing on development, motivation, and accountability to drive individual and team success.
• Ability to create and deliver effective presentations for group settings, virtually and in person
• Demonstrate a proactive approach to problem solving and balancing the needs of all stakeholders
• Action oriented, highly organized, proven ability to get results, and to guide teams effectively
• Promote trusting relationships, be open minded and embrace diversity 
• Experienced and proficient in using Microsoft products including Teams, Excel, Word and PowerPoint

Additional Information

Availability, Location and Internet: 

• Must be currently legally entitled to work full time in Canada, and able to work in person at our Centre in Moncton
• If choosing the hybrid option, must be able to work on-site a minimum of 3 days a week in-house, have a suitable home workspace and a high-speed, direct internet connection
• Fully home based is not an option for this position
• Occasional evenings/weekends are required

Your team and working environment:

The Luxury Sales Leadership Team is a welcoming group with a continued focus on positive colleague relations, luxury guest experiences and maximizing revenue for our worldwide portfolio of hotels. Our goal is to dream big and accomplish achievements beyond limits!  We recognize each person’s value, the talent they bring to the group and encourage them to proactively take part in their own growth and development.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Accor Global Reservation Centre?

Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

How to Apply:  careers.Accor.com  Keyword: Moncton

 Deadline to apply is 4:00pm, Friday, April 11, 2025

Connect on Facebook, Instagram, and LinkedIn to discover more about us, our unique culture, and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton

Hospitality is a work of heart