Position: Surveillance Operator
Department: Surveillance
Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
•Must be vigilant in observing all areas of the casino and report all procedural infractions and criminal activity to the appropriate person/department.
•Performs close watch duties as assigned.
•Maintains familiarity with gaming law, regulations, company policies and procedures.
•Must be diligent in monitoring all company assets as well as monitoring all employees for procedural violations.
•Must enforce department procedures by observing and reporting any failure to comply with company policy.
•Must maintain up-to-date working knowledge of procedures and policies for all departments
Secondary Responsibilities:
•Maintain up to the minute, detailed, and accurate logs.
•Responsible to learn new technologies as they are implemented.
•Maintains cleanliness of workstations and equipment.
•Responsible to learn all new table games installed on the gaming floor.
•Maintain a clean, safe, and hazard free work environment
Normal Working Hours: (Shift, days)
•Must be able to work any shift, any days, and available on holidays
In order to be successful in this position, the ideal candidate must meet the following criteria
in addition to the 5 Star Mobil service standards for All Employees.
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
•Minimum one year surveillance experience preferred
Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
•High School Diploma or G.E.D. preferred
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
•Must possess excellent phone communication skills
Technical Requirements:
•The ability to operate various base station and handheld radios.
Required Supervision: (Reports to, Supervision provided, number of people to supervise)
•Surveillance Supervisor/Surveillance Manager/Surveillance Director
Other Requirements:
•Consistent demonstration of the Ten Essential Attributes
•Must be able to obtain a state issued gaming license.
*Requirements are subject to change