Specialist - Member Relations - Zero Bond at Wynn Las Vegas

Job Description

Zero Bond at Wynn Las Vegas is redefining the membership club experience and is looking for a dynamic and organized Member Relations Specialist. This role reports to the Vice President & Head of Membership of Zero Bond at Wynn Las Vegas and works closely with the internal departments, external partners and Bond Hospitality to ensure streamlined management of the membership community of Zero Bond..

Essential Job Duties & Responsibilities

• Serve as the liaison between the club, membership team and its members ensuring a seamless experience
• Maintain accurate and up-to-date member profiles in the CRM system including preferences, milestones and key notes
• Track member activity, engagement levels and feedback to identify opportunities for personalized outreach
• Assist in the creation of visual desks and presentation requests
• Create and implement analytical reports, complete ad hoc reporting request and serve as an expert on all member insights
• Manage and execute all key life event touchpoints, including birthdays, anniversaries, engagements, weddings, new purchases, births and other milestones
• Coordinate thoughtful gifting for special occasions ensuring they are timely, on-brand and aligned with the member preferences
• Keep a calendar of member milestones and ensure proper follow-through in collaboration with the membership and operations team
• Assist with onboarding new members through personalized welcome emails, curated gift boxes and introductory calls
• Regularly check in with members through handwritten notes, calls or emails to build long-term relationships and ensure high satisfaction and retention
• Collaborate with Membership, Events and Marketing teams to integrate member data into activations
• Work closely with member events to identify potential members or brands to host events
• Collect and log member feedback post-events or after high-touch moments
• Identify trends in member needs and preferences to improve programming
• Maintain Zero Bond’s standards and club rules
• Deep understanding of Peoplevine, CRM and other organization platforms
• Work regular weekly floor shifts, producing a nightly report detailing the profile and atmosphere of Zero Bond
• Support the Membership team as it pertains to maintaining high quality relationships with Members

Qualifications

• Bachelor’s degree in marketing, communications, or related field
• A minimum of three (3) years’ experience in hospitality or membership club events and/or marketing
• Must have a deep understanding of CRM platforms
• Must be highly organized
• Must be able to work a flexible schedule based on the needs of Zero Bond including peak business periods, weekends and holidays
• Highly trained in Microsoft Office and excellent computer skills
• Strong written and communication skills
• Versed in hospitality or have a client relations background
• Ability to multitask and handle multiple assignments
• Professional, tactful and Well-versed in conflict resolution

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.