Spa Treatment Manager

Company Description

The Spa Treatment Manager is responsible for overseeing daily spa treatment operations to ensure an exceptional, luxurious experience for every guest. This role provides leadership to the treatment provider team, ensures service excellence, maintains high operational standards, and supports the overall success of the Fairmont Spa. The ideal candidate is passionate about wellness, inspires colleagues, and demonstrates exceptional guest service and organizational skills.

Job Description

What is in it for you:

• Work in an award-winning luxury spa known for exceptional guest experiences
• A competitive salary, starting from $75,000.00 per annum
• Work in an environment that consistently meets Forbes 5-Star luxury standards, with access to elite training, coaching, and service-excellence development.
• Collaborate with some of the most skilled therapists, estheticians, and spa leaders in the industry.
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Exciting colleague events throughout the year, fostering connection, recognition, and a strong sense of community
• Opportunities to participate in sustainability, charity, and community engagement initiatives.
• Access to world-class training, leadership programs, and career development opportunities across a global network.
• Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
• Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.

What you will be doing:

• Oversee the daily operations of the treatment team, ensuring all services meet brand and Forbes standards.
• Direct treatment operations to ensure the spa operates cost-effectively and efficiently while maintaining luxury service levels.
• Support recruitment, onboarding, training, and ongoing skill development for treatment providers.
• Ensure guest satisfaction by maintaining a strong focus on safety, service, and exceptional experiences.
• Monitor labor costs, productivity, and treatment revenue to support spa profitability.
• Establish, communicate, and execute departmental goals.
• Take a leading role in resolving guest concerns, role-modeling professional service delivery.
• Ensure spa facilities and treatment rooms are always in peak condition, including maintenance and cleanliness.
• Ensure effective and timely communication across spa departments and with the hotel through regular meetings.
• Create and manage efficient scheduling of spa colleagues to maximize revenue and operational coverage.
• Review daily productivity and approve/submit payroll, including commissions, incentives, and gratuities.
• Implement monthly retail goals and manage retail incentives for treatment providers.
• Implement effective training plans for treatment protocols, product knowledge, and retail sales.
• Conduct performance development discussions and manage colleague performance in a timely manner.
• Oversee inventory management of professional products, including monthly counts, ordering, receiving, par levels, and dispensing controls.
• Maintain and manage the purchasing plan for professional supplies and equipment.
• Assist in developing and updating the spa menu, treatment protocols, and enhancements.
• Maintain strong knowledge of competitors—products, pricing, promotions, and service techniques.
• Assist in the development and implementation of the monthly spa revenue management plan.
• Ensure adherence to hotel, spa, and facility policies and procedures.
• Ensure all providers follow standard operating procedures consistently.
• Offer support and supervision to all spa departments as required.
• Role-model and ensure adherence to all safety procedures and practices.
• Consistently provide engaging, personalized service.
• Perform any other duties and responsibilities as assigned.

Qualifications

Your experience and skills include:

• Minimum 2 years of supervisory or management experience in a luxury spa or wellness environment.
• Minimum of 3 years’ experience as an Aesthetician and/or Massage Therapist and/or Body Technician
• Desire to provide phenomenal guest experiences, a passion for quality, and strong attention to detail
• Ability to build strong relationships, foster cooperation and lead a team of Spa professionals
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
• Proven leadership skills, which include coaching, time management, training abilities and strong motivational skills.
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
• Proven ability to manage a diverse team in a fast-paced, guest-focused environment.
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Computer literacy (Word, Excel, Power Point).
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Excellent communication skills both written and verbal

Additional Information

Your team and working environment:

Your team and working environment:

Join a passionate and dedicated team at Fairmont Spa, where wellness, luxury, and personalized care come together. Our colleagues are warm, collaborative, and committed to delivering exceptional service that reflects Forbes 5-Star standards. You’ll work alongside skilled therapists, estheticians, and wellness professionals who take pride in their craft and support one another’s growth.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS