Spa Supervisor

Find the right balance of inspiration and wellness in the heart of Mississippi’s capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

We are looking for our next great team member to join us on our Spa Department team. We are committed to providing you with:

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room Discounts at Marriott branded properties worldwide.
• Free Meals
• Free Parking

JOB OVERVIEW

To assist Spa leadership in providing direction and supervision of the staff in the daily operations of the spa. Assists in overseeing the coordination of all guest requests, provides suggestions to budgeting, forecasting, as well as salon product inventory and ordering.  Handles all group bookings and brides/bridal parties.

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of all hotel features, services, and hours of operation, all spa services and products.

• Assist in the daily operations for the spa, booking appointments, inventory of professional products, etc.

• Assist with all guest billing, changes and or cancellations.

• Assist in all Spa promotions to generate spa revenue.

• Assist with hiring staff, disciplinary action and motivation of staff members.

• Assist with monthly forecasting and maintains guidelines of Spa budget while making optimal use of financial resources.

• Attend hotel meetings in the absence of the Spa leadership.

• Maximize net operating income and owner’s equity through sales generation and cost control procedures.

• Assists with ongoing training and development of each associate.

• Continuous evaluation and improvement of the operations.

• Attends sales & catering meetings. Work closely with the catering department to accommodate group requests.  Review group billing and procedures to ensure accuracy.

• Work with the housekeeping department in regard to the cleanliness of the facility maintaining high levels of cleanliness. Tracks spa maintenance work tickets and repairs.

• Ensures that service standards exceed guest expectations. Addresses guest and employee concerns constructively and effectively.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to observe and detect signs of emergency situations.  Exceptional verbal and written communication skills.  High school diploma or equivalent preferred.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Our differences are what make us great