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Spa Receptionist

Banff Lodging Company
On-site
Banff, Alberta, Canada
Are you passionate about hospitality and creating exceptional guest experiences? As a Spa Receptionist, you’ll be the welcoming face of our spa — setting the tone from the moment guests arrive or call. You’ll work in a calm, beautiful environment where attention to detail and genuine care make all the difference. If you enjoy connecting with people, staying organized, and being part of a supportive team dedicated to wellness and relaxation, we’d love to hear from you. What You’ll Do: Be the welcoming first point of contact for guests, in person and by phone Manage spa bookings, schedules, and therapist coordination Share knowledge of spa services, products, and local attractions Complete guest check-ins, paperwork, payments, and basic administrative tasks Promote and sell spa retail products Maintain a clean, calm, and professional spa environment Follow health and safety procedures and support general operational needs Skills and Experience: Previous reception, administrative, or customer service experience required Spa or wellness industry experience is an asset, but not required Valid Pro Serve Certification A positive, team-oriented attitude and strong willingness to learn Strong organizational skills, computer literacy, and attention to detail Excellent communication skills and a flexible working style If you take pride in delivering outstanding service and enjoy working in a serene, guest-focused setting, this role could be a perfect fit.