Spa Manager

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

To oversee all day-to-day operations of the Bayside Spa & Fitness Center Including the Marina Movement Studio, assuring delivery of a high Horseshoe Bay Resort standard guest service, safe and harmonious work environment, productive and efficient working habits, properly controlled inventories and expenses, as well as daily supervision of staff schedules to maximize revenue while minimizing expenses.

General Duties:

• Acknowledge and greet everyone who enters and leaves spa and fitness facilities by using the 10/5-foot rule.
• Use the guests’ name at least 3 times during interaction.
• Maintain eye contact when addressing external and internal guests.
• Answer the phone within three rings with a smile in your voice.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• Maintain regular attendance as required by scheduling which will vary according to the needs of the spa and occupancy of the hotel
• Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures.
• Must be the initial and complete source of information regarding what is available at the spa and all procedures to ensure guest comfort. Example: treatments, equipment, products, retail items, fitness classes and schedules
• Accommodate guest’s needs by accurately booking, changing, and canceling spa & fitness appointments.
• Handle all administrative functions of the spa including spa software, maintaining inventory of supplies, answering staff and guest questions, make appointments
• Provide tours of the spa to guests.
• Oversee efficiency of spa operations at the front desk to include team scheduling of therapists and spa concierge, provide communication to front desk and therapists for groups in house, any VIP’s, weddings, special occasions, etc.
• Review and revise with Spa Director or Director of Recreation the scheduling daily according to business demands.
• Assist with billing for all spa services and retail sales including printing nightly, weekly, and monthly reports accurately and efficiently.
• Assist with inventory management and cost control prevention.
• Monitoring, training and evaluating all spa concierge and therapists in the spa.
• Will be called to act as MOD when Spa Director is off. Schedules will overlap during the week and provide coverage when the director is off.
• Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Provide current and detailed descriptions of spa & fitness services; know current fitness class schedule, current packages, facility features and hours of operation.
• Know each service contraindications and keep up on product knowledge for spa & fitness services and retail items.
• Handle guests’ questions and concerns professionally and courteously.
• Refrain from discussing company or personal business with guests.
• Assess and resolve and scheduling conflicts and guest challenges.
• Properly distribute gratuities and commissions.
• Promote, sell, and properly handle all gift card transactions and follow proper Gift Card procedures.
• Maximize retail sales.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Create a Bayside Spa & Fitness experience with the first phone call continuing until the guest checks out.
• Book and schedule treatments for the staff efficiently and fairly.
• Develop ability to follow SOP, check list, procedures (to know what has to be done) and work without constant direct supervision.
• Regularly attend, participate in and support staff meetings and trainings to include hotel meetings, hotel sales meetings and wedding sales meetings and reservations.
• Follow established lost and found procedure.
• Oversee and maintain organization and cleanliness of the lobby, retail area and all other spa & fitness areas.
• Oversee and maintain locker rooms and relaxation areas.
• Oversee and maintain stocking locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Arrange for transportation for hotel guests.
• Oversee and maintain towels, robes and sandals by maintaining laundry throughout the day.
• Communicate to management in a timely manner when resources are running low.
• Commitment to applying fair and consistent direction to staff regarding proper uniform, job standards, job expectations and adherence to hotel standards.
• Recruit, develop, maintain, and inspire a cohesive spa & fitness team.
• Maintain organization, pay attention to detail, and enforce Resort standards.
• Accountable for all spa concierges and spa & fitness service providers and instructors.
• Supervise the training development and daily performance of all staff.
• Review daily schedules for all staff to maximize revenue and minimize payroll.
• Schedule training for all departments as needed (minimum of quarterly).
• Practice proper and fair discipline of staff.
• Assist in interviewing, hiring, performance reviews and disciplinary procedures
• Conduct and attend regular departmental meetings.
• Communicate VIP arrivals, groups and special member events to appropriate staff.
• Walking around-observe cleanliness, timeliness of treatment staff, uniform standards and excellent guest service.
• Assist staff with their job functions to ensure optimum service for guests
• Oversee orientation and training of all new hires.
• Complete monthly inventory and product control for all amenity and retail products.
• Complete inventory of retail products every 28 days before end of month closing.
• Perform all requested duties or tasks assigned by Spa Director and Director of Recreation.
• Regularly adjust SMS Host scheduling screen with accuracy and proficiency.
• Maintain spa & fitness communication binder with proper forms and schedules
• Conduct payroll and commission reports.
• Oversee spa leads and maintain positive communication throughout the spa
• Exercise proper communication with others, commitment to your team and the overall guest experience while utilizing consideration and compromise for and given situation.
• Because of the fluctuating demands of the Resort’s operation, it may be necessary that each employee perform a multitude of different functions: therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.

Employment standards:

• Previous supervisory in a spa related industry, preferred
• Customer service experience required
• Ability to lead and direct staff
• High School Diploma or equivalent
• Basic math and accounting skills
• Analytical competency for assessing and setting financial goals and standards
• Ability to communicate in a clear, precise, positive and professional manner
• Exceptional communication, organizational skills and detail oriented
• Computer literate and proficient in Word, Excel, related inventory software
• Ability to master spa related software
• Ability to conduct individual and group training to Resort standards
• Must be able to comprehend reading materials.
• Ability to prioritize, organize, delegate and follow up on work assignments Guest service and solution oriented
• Service oriented- able to pamper, accommodate and anticipate guests needs
• Excellent telephone etiquette and interpersonal skills required
• Maintain a professional image with the proper uniform standard and maintaining personal hygiene
• Comply and adhere to all Horseshoe Bay Resort policies and standard operating procedures (SOP’s)
• Perform in a manner that demonstrates the philosophies of Horseshoe Bay Resort mission statement

Physical & Mental Requirements:

• Occasionally lift and/or move up to 20-40 pounds.
• Walk, stand, and sit as a daily routine.
• Ascend/descend stairs as a daily routine.
• Adhere to Resort requirements for guest or employee accidents or injuries.
• Maintain a clean; safe, fully stocked, and well-organized work.
• Be on time for your shift and maintain schedule provided.
• Enjoy working with people and possess a friendly and outgoing personality, energetic and professional demeanor.
• Maintain/contribute toward a quality work environment.
• Must be detail-oriented and can multitask.
• Ability to work well under pressure.
• Ability to be efficient and productive in a fast-paced environment.
• Must be able to interact with co-workers, customers and have a sense of TEAM