Spa Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Spa Coordinator

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

       …with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Spa Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Spa Coordinator, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Spa Management Team.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Spa Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE: The Spa Coordinator provides exceptional service to Spa and Fitness Center guests that upholds the standards of Four Seasons. Maintain the cleanliness of all facilities to ensure the guests experience is satisfactory. Seamlessly greets, checks in and checks out individuals receiving treatment or using the spa facilities. Also comply with any other additional requests that may arise pertaining to Spa Coordinator duties.

JOB FUNCTIONS:

• Follow proper payroll and key procedures.
• Verify the attendant staff is present.
• Read and update the daily log and communicate relevant information to the staff.
• Able to utilize any computerized applications
• Able to handle the daily accounting.
• Able to process all charges.
• Set up and handle gift certificates.
• Provide the proper and safe guidance to our guests, residents and their guests, to operate and care of all health club equipment including, gym equipment, free weights, bicycles, steam room and handicapped lift.
• Provide information and assistance to hotel guests, residents and their guests as requested, give them an orientation, have them register and is familiar with all hotel services and hours of operation.
• Provide assistance to guests and members about the retail merchandise.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• Adhere to meal break policy and proper payroll procedures.
• Follow Opening/Closing Spa procedures daily
• Actively greet and register guests and offer tours of facilities.
• Answer phones and make all spa bookings correctly while maintaining Four Seasons Standards.
• Confirm all Spa appointments for the following day or same day when needed.
• Daily Reports (Daily Spa Statistics, Pick-up Report, Daily room assignments)
• Reply to any on-line treatment requests and schedule any requested treatments.
• Processing Therapists shift requests in Book4Time in a timely manner and ensuring the changes do not negatively impact the schedule or guests. Proactively distributing workload among therapist to increase productivity and reduce therapists down time.
• Effective spa yielding of the treatment book and Book4Time.
• Ensure that all operational supplies are requisitioned and received.
• Place purchase orders for any operational supplies and complimentary gifts and services required.
• Monitoring the guest areas of spa to ensure that the locker areas, fitness center, reception area, Treatment rooms, guest corridors, etc. are at all times neat, orderly and well stocked, daily walk through of the Spa on shift with follow-up to staff and engineering or housekeeping based on needs that have to be met. 
• Ensure all retail displays are interesting and free of debris. (Lobby vitrine, Spa Lobby vitrine and reception area displays).
• Recording Therapists and Spa Agents infractions (tardiness, absence, insubordination, job performance issues, etc.) and passing the information on to the Spa Manager/Director for corrective action with employees.
• Daily communication to spa management to pass on pertinent information regarding the facility, employees, guests, supplies, repairs needed and upcoming events.
• When necessary, ascertaining satisfaction of guests upon check out and dealing with guest complaints as appropriate, calling for management assistance where necessary.
• Write and communicate glitches as well as perform the necessary follow-up and recovery to ensure guest and employee satisfaction.
• Completing as needed special tasks as deemed necessary by spa management in a timely manner and reporting back with details.

NON-ESSENTIAL FUNCTIONS:

1. Assist the Spa in additional duties and responsibilities if needed.

KNOWLEDGE AND SKILLS:

Education:   Some schooling preferred

Experience:  1 year of similar experience preferred

                               

• Skills and Abilities: Reading, writing, oral proficiency in the English language preferred
• Travel required: None
• Hours required:  Thirty-five hours over a five-day period; scheduled days and times may vary based on need

Hourly Rate of pay- $30-$33 per hour

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown  

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown  

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf