Spa Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Spa Assistant Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Spa Assistant Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of Spa for New York Downtown.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Spa Assistant Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown.

You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE

Spa Assistant Manager is responsible for managing the daily activities of the Spa, Gym and Wellness area. The Spa Assistant Manager oversees all aspects of the department including interviewing and training staff, monitoring the facilities with the assistance of Engineering and Housekeeping, coordinating daily schedules for massages and treatments.

ESSENTIAL FUNCTIONS:

• The Spa Manager creates Spa Menus and a tasteful environment, is aware of current market trends and is able to sell Spa Retail in a creative and successful manner.
• The ability to assist the Spa Director with the supervision, management, and growth of the staff
• Interview, train, schedule, monitor employee performance, discipline, and complete payroll for all personnel who report to him/her.
• Oversee fitness equipment and spa maintenance
• Monitor operating supply funds for the Spa Department and generate necessary purchase orders
• Monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.
• Assist the Spa Director in monitoring all facility and service standards in line with Forbes 5 Star standards and keep him/her appraised of any operational opportunities.
• Maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times.
• Keep accurate and up-to-date records and statistics in the Spa.
• Develop all operation manuals for department and implement training programs to ensure the growth of the department.
• Ensure timely and effective performance reviews for the department employees
• Keep the Spa Director informed about the department, all employees’ performance, and guests and members concerns and comments.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the EmPact.
• Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• Respond properly in any hotel emergency or safety situation.
• Adhere to meal break policy and proper payroll procedures.

KNOWLEDGE AND SKILLS:

• Education: A college degree preferably specializing in Business Management is preferable, however, not essential if applicants have previous relevant work experience as therapists or estheticians.
• Experience: Knowledge of Spa Management and have creativity and strong marketing, communication and holistic skills. Applicants are required to have three to five years’ experience with diversity of Spa, Fitness and Wellness related positions.
• Travel required: None
• Hours required: Eight hour shift; scheduled days and times may vary based on need.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown  

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown  

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Salary expectations- $80,000-85,000

                 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf