Shift Supervisor

Job Summary

We are seeking an experienced and customer-focused Front Desk Supervisor to oversee daily operations at the front desk and ensure exceptional guest experiences. This role is responsible for leading and supporting front desk staff, managing check-in/check-out processes, resolving guest concerns promptly, and ensuring all front office procedures are followed efficiently.

The Front Desk Supervisor will serve as a key point of contact between guests and hotel departments, promoting a welcoming atmosphere and upholding service standards. Strong leadership, problem-solving skills, and attention to detail are essential to succeed in this position.

Key Responsibilities

• Supervise, train, and support front desk staff to maintain high service standards.
• Oversee daily operations, including check-in/check-out and reservation processes.
• Address guest inquiries, concerns, and complaints with professionalism.
• Monitor performance, provide feedback, and conduct shift briefings.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Maintain accurate records and prepare shift reports as needed.

• High school diploma or equivalent; associate or bachelor’s degree in hospitality or related field preferred.
• Minimum 1–2 years of front desk or guest service experience, with at least 1 year in a supervisory or leadership role.
• Strong customer service and communication skills, both verbal and written.
• Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
• Excellent organizational, problem-solving, and time management abilities.
• Ability to lead, motivate, and train team members effectively.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of hotel policies, procedures, and safety regulations.