Server Assistant (Busser) @ Lagerheads, Hilton Garden Inn Vbo

Full Job Description

Position Title: Server Assistant @ Catch 31, Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Server Assistant to join our team to embrace those values.

Position Overview:
The Server Assistant plays a crucial role in ensuring the cleanliness and organization of tables and dining areas in a restaurant. They support the server before, during, and after service with clearing dishes, maintaining a clean and presentable dining room resetting table for new guests, and assisting with various tasks to execute exceptional service.

Job Functions:

• Table Setup and Maintenance:
  • Clear tables of used dishes, glassware, and utensils promptly after guests have finished their meals.
  • Wipe down tables, chairs, and condiment holders to remove crumbs, spills, and debris.
  • Reset tables with clean tablecloths, napkins, and tableware for incoming guests.
• Beverage and Condiment Refills:
  • Refill water glasses, bread baskets, and condiment containers as needed throughout service.
  • Assist servers in delivering beverages, appetizers, and other items to tables as directed.
• Assistance to Servers:
  • Support servers by running food orders from the kitchen to the appropriate tables.
  • Communicate with serving staff to coordinate table turnovers and ensure efficient service.
  • Respond to guest requests for additional items such as extra napkins, utensils, or condiments.
• Cleaning and Sanitization:
  • Maintain cleanliness and orderliness of dining areas, including floors, windows, and furniture.
  • Empty trash bins and bus carts regularly to keep dining areas clean and free of clutter.
  • Adhere to sanitation and hygiene standards, including proper handwashing and food handling practices.
• Customer Service:
  • Provide friendly and attentive service to guests, assisting with seating, menu inquiries, and other requests as needed.
  • Communicate effectively with guests to ensure their satisfaction and address any concerns or special requests.
  • Uphold a positive and welcoming atmosphere in the restaurant by greeting guests warmly and maintaining a professional demeanor.
• Teamwork and Collaboration:
  • Work collaboratively with other front-of-house staff, including servers, hosts/hostesses, and bartenders, to deliver exceptional service.
  • Assist coworkers during peak periods and contribute to a smooth flow of operations in the restaurant.
  • Communicate effectively with management and colleagues to address any issues or concerns related to table service.

Qualifications

• Experience in a hotel or related field preferred but not required          
• Must have basic reading, writing, and math skills.
• Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
• Strong work ethic and willingness to learn and adapt in a fast-paced environment
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
• Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
• Physical Stamina: Ability to stand and walk for extended periods and lift trays or other items weighing up to [X] pounds.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• “TOP” Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• “SHAMIN PERKS” - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.