Senior Service Leader -HSKP(Floor) 高级楼层主管

Shangri-La Jinan

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.
 
"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.
 
Located within Jinan's central business district, the 20-storey Shangri-La Hotel, Jinan is part of a multi-use complex that will feature an office tower and shopping mall offering guests refreshing and redefined experiences for work and life.  Beyond the hotel, guests can explore Jinan’s natural beauty which has earned the city the reputation of a ‘Spring City’. With no less than 72 artesian springs, Baotu Spring is revered as the ‘Number One Spring under the Heaven’ and a short walk from Shangri-La Hotel, Jinan.

We are looking for a Senior Service Leader - HSKP (Floor)

As a Senior Service Leader - HSKP (Floor), we rely on you to 

• Summarize the attendance and performance of employees based on their work performance and provide timely feedback.
• Be familiar with the conditions of the guest rooms under your jurisdiction.
• Inspect the facilities and management of the housekeeping department, and spot-check the quality and efficiency of the department's work.
• Be responsible for the work planning and supervision of the department, as well as the department's financial budget.
• Be familiar with the operation of the department, handle daily affairs, and provide timely guidance when problems are found.
• Keep an eye on the guests' movements, handle general guest complaints, and report to the department manager in case of major accidents.

We are looking for someone who:

• Hotel management-related major.

• Possess strong conversational English skills, as well as certain organizational and coordination abilities.
• Have worked as a floor supervisor for more than one year.
• Familiar with professional knowledge of room management and proficient in using computers.

By applying to this position, you have read, understood and agreed to our Data Protection Policy, (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.coM/group/careers/data-protection)