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Senior Reservationist / Front Office

Greys
Full-time
On-site
Port Elizabeth, South Africa - Eastern Cape, South Africa

Senior Reservations & Front Office Coordinator (Hospitality)
Addo Area Eastern Cape



Job Title: Senior Reservations & Front Office Coordinator

Industry: Hospitality
Location: Addo Area On-site (Live-in position) 
Availability: Immediate

1. Position Overview

We are seeking a highly organised, service-driven Senior Reservations / Front Office professional to join our hospitality team. The ideal candidate will manage all reservation functions, oversee front office operations, and play an active role as an on-site host, ensuring an exceptional guest experience from arrival to departure.
This is a live-in position, and the successful applicant must be willing to reside on the property.

2. Key Responsibilities

Reservations Management

  • Handle all accommodation bookings (email, phone, booking platforms).
  • Maintain accurate reservation systems and daily occupancy reports.
  • Manage guest confirmations, pre-arrival communication and special requests.
  • Liaise with sales, housekeeping, and operations to ensure room readiness and guest satisfaction.
  • Monitor OTA channels, update availability, and ensure rate parity.

Front Office Operations

  • Oversee guest check-ins, check-outs, and daily guest relations.
  • Manage front office procedures, cash-ups, and administrative tasks.
  • Ensure guest queries and complaints are resolved promptly and professionally.
  • Supervise and support junior front office staff if applicable.

Hosting Duties

  • Act as an on-site host for guests, ensuring a warm, welcoming environment.
  • Engage with guests during their stay, offering assistance, recommendations, and support.
  • Represent the establishment professionally at all times.
  • Assist with hosting events, functions, or activities as required.

3. Requirements

  • Minimum 3–5 years’ experience in reservations and/or front office roles within the hospitality industry.
  • Strong knowledge of reservation systems (e.g., Semper, or similar).
  • Excellent communication and interpersonal skills.
  • Professional, well-presented, and confident in guest engagement.
  • Strong organisational and multitasking abilities.
  • Ability to work flexible hours, including weekends and public holidays.
  • Must be available immediately.
  • Must be willing to live on-site.
  • Driver’s licence advantageous.

4. Personal Attributes

  • Guest-centric with a natural passion for hospitality.
  • Calm under pressure and solution-driven.
  • High attention to detail.
  • Reliable, responsible, and proactive.
  • Positive attitude and strong work ethic.

5. Benefits

  • Live-in accommodation provided.
  • Meals during shifts provided.
  • Competitive salary based on experience.
  • Growth and development within the property/brand.


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