Security Supervisor - Full Time

Company Description

Security Supervisor focuses on ensuring a safe and secure environment for our guests, colleagues, and assets while maintaining the highest standards of service and professionalism. The ideal candidate has strong leadership skills, excellent judgment, and the ability to respond effectively to emergencies while supporting daily hotel operations.

Job Description

Why work for Fairmont Pacific Rim?

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
• Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality
• A competitive rate of $34.35 per hour
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Lead the Security team in all aspects of the department and ensure service standards are followed
• Ensure luxury guest experiences are provided through seamless service
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Complete necessary departmental administrative tasks including scheduling, payroll, performance management and coaching, in collaboration
• Assist in the creation of policies and procedures with regards to Hotel Safety & Security
• Organize scheduled departmental meetings
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
• Act as a lead member of the Emergency Response Team, respond and direct in cases of fire, accident, safety concerns and calls for medical assistance
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Assist guests regarding hotel facilities in an informative and helpful way
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience in a Security role required
• Previous experience in Security leadership role preferred
• Computer literate in Microsoft Window applications required
• Valid BC Security License - Required
• Certification in CPR First Aid – OFA Level 2 - required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:

Our Security Team ensures a safe and secure environment for guests, colleagues, and property while upholding the highest standards of Forbes 5-Star luxury service. With discretion, professionalism, and attention to detail, the team provides protection, emergency response, and support — always delivering safety with a welcoming smile.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS