Seasonal Rooms Operations Supervisor (contract)

THE OPPORTUNITY:

ROOMS DIVISION OPERATIONS SUPERVISOR  

REPORTS TO FRONT OFFICE MANAGER

THE COMPANY:

Passion Drives Performance.  InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration.  A nimble team where everyone has a voice at the table and an opportunity to pursue their passions.  Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 77 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.  In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.  InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NFLD but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The rooms division operations supervisor will work In collaboration with the Front Office Manager and the Executive Housekeeper, ensuring the smooth operations of either department depending on need.  They will be versed in all areas of rooms division most importantly, cleanliness of all spaces, as well as exceeding guest expectations.

ACTIVITIES:

The duties of the Rooms Division Operation Supervisor include, but are not limited to the following:

•  Lead and supervise the day-to-day operation of the front office department (night audit, guest services and reservations) to ensure brand standards are in place and maintained.

• Monitor and maintain the front office, guest accounting and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
• Responsible for the supervision, recruitment, selection, training and development of front office personnel.
• Ensure application of credit policies, controls and handling of financial transactions are in accordance with company policies.
• Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.

• Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
•  Promote a culture focused on guest service.

• Recommends, develops and implements staff incentives designed to increase revenues.
• Implement and maintain all company policies and procedures.
• Assist hotel management as directed with development of special reports and/or special projects.
• Administer and maintain all uniforms and inventories, including printed materials.

•  Assist in the operation of other departments within the hotel when required.

• Manager on Duty shifts are required, oversee day-to-day operations.

• Direct supervision of Room Attendants, Housepersons, Public Spaces and Laundry Attendants
• Assisting in the administration of the housekeeping operation on a daily basis
• Answering the telephone in a prompt and efficient manner and follow up on any guest requests or complaints, documenting all requests and delegating requests to proper staff
• Assist with inventories and ordering of supplies
• Ensure good communication within the housekeeping department and with other departments in the hotel
• Ability to work well under pressure and in a demanding, fast paced environment and maintain excellent follow-up skills
• Ensure maintenance requests are promptly recorded and reported
• Conduct a minimum amount of room and public spaces inspections and complete necessary follow up
• Provide orientation, training, feedback and recognition to all colleagues
• Demonstrate excellent organizational skills and an eye for details
• Prepare room attendants’ daily assignments in the absence of the Housekeeping Manager
• Inspects equipment to ensure proper cleaning and maintenance
• Check appearance of all employees to ensure compliance with Standards of Appearance
• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations

COMPETENCIES WE ARE SEEKING:

• 2+ years’ experience in a similar supervisory/leadership role

• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Strong interpersonal and problem solving abilities
• Service focused personality with the ability to lead by example
• Computer-savvy
• Experience with property management system an asset
• Well organized self-starter
• Results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Must be available days, evenings, weekend and holidays.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.