Sales Support Specialist - Mat leave coverage (12-18 months)
Hunter Amenities InternationalHunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.
The Opportunity:
We are seeking a dynamic individual with experience in shipping, receiving, sales, and marketing to manage our sample distribution process. This role requires a blend of logistical coordination, customer relationship management, and reporting expertise to ensure the successful execution of our sampling strategy. This role offers the opportunity to combine project management, logistics, and customer engagement to drive the success of our sampling programs and contribute to our overall marketing and sales efforts.
Key Responsibilities:
1. Sample Distribution Management
o Planning and Coordination: Develop and execute sampling strategies aligned with sales and marketing goals.
o Logistics Management: Oversee the logistics of sample distribution to ensure timely delivery to customers and prospects.
o Inventory Control: Manage sample inventory, monitor stock levels, and collaborate with supply chain teams to ensure availability.
2. Customer Relationship Management
o Lead Identification and Qualification: Partner with sales and marketing teams to identify and qualify leads for sampling programs. Direct leads that we receive from our website to appropriate sales team member.
o Welcome and interact with visitors to our “Hunter Store” aka “Sample Room”
o Gift samples to our visitors
o Feedback Collection: Collect and analyze customer feedback on samples to inform future product and marketing strategies.
3. Tracking and Reporting
o Sample Tracking: Implement new system to track samples from dispatch to customer receipt.
o Data Analysis: Analyze sample data to measure the effectiveness of sampling efforts and identify opportunities for improvement.
o Reporting: Prepare and present regular reports on sampling activities, performance metrics, customer feedback, and return on investment (ROI).
4. Cross-Functional Collaboration
o Sales Team Collaboration: Work closely with the marketing and sales team to ensure sampling efforts support sales targets.
o Marketing Support: Align sampling programs with broader marketing campaigns and strategies.
o Product Development Input: Provide feedback to product development teams based on sampling results to support product innovation.
5. Process Optimization
o Continuous Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of sample distribution.
o Technology Utilization: Leverage technology to automate and optimize tracking, reporting, and customer engagement.
6. Compliance and Quality Assurance
o Regulatory Compliance: Ensure all sampling activities adhere to industry regulations and internal policies.
o Quality Assurance: Monitor the quality of samples distributed to customers to maintain high standards.
7. Budget Management
o Cost Control: Manage the budget for sampling programs, ensuring cost-effective distribution while maintaining quality.
o Budget Reporting: Track expenses and report on budget utilization, adjusting as necessary to stay within financial parameters.
Qualifications & Experience:
-
A Bachelor's degree in business administration, marketing or related field.
-
1-3 years of experience in shipping, receiving, sales, and marketing.
-
Strong project management and organizational skills.
-
Ability to analyze data, report insights, and make data-driven decisions.
-
Experience with customer relationship management (CRM) systems.
-
Excellent communication and collaboration skills.
We offer:
• A competitive compensation package.
• An excellent company-paid benefit package including health, dental and skills development.
• The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.
A Little Bit More About Us:
Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.