Sales/Marketing Manager

ONSITE Association & Sports Sales Manager
 

Hotel:                 Crowne Plaza Asheville

Position:          Sales Manager - Full time, salary

Requirements: Two years of hotel sales experience.  Hotel experience a must either in Operations, Sales or Catering/Banquets.

Hours:             As dictated by business demands including some overnight travel

Pay:                 Base salary, plus individual incentive is paid monthly based on actual travel and room night production as well as based on                                budgeted goals.

Reports To:     Director of Sales

Responsibilities: To be an integral & dependable part of an interactive sales team who have the common goal of exceeding established room night, revenue and ADR goals by finding or rebooking groups who would occupy 10 or more guest rooms per night and who also have catering and meeting requirements.  The job will also entail the following:

• Marketing to your specific assigned market segment with effective correspondence and all possible tools including sales blitz, sales calls, cold call prospecting, proposal & contract letters.
• Individual should provide DOS pertinent information on expenditures for their market to be included in the S&M budget.
• Promoting your market and representing the Crowne Plaza Asheville at selected meetings and trade shows.
• Account Management - all accounts must be maintained, updated and active (unless there is no future potential but duly noted). All files should be entered in Delphi FDC and traced to sales manager and if no potential, marked inactive.
• Servicing clients with group room needs prior to arrival, during their stay and then following up after the client departs and ensuring that all other facets of their stay are suitable, all in a timely manner.  Assisting your co-workers in finding business or assisting with their clients when they are unavailable.
• Be aware of the hotel’s needs and business demands so that we can maximize incoming revenue while reducing cost so that profits can be increased. This includes making sound decisions such as considering the mix of business (transient vs. group demand), not taking low rated business when demand is high.
• Individual responsible for generating a set number of prospecting calls & in addition, making a set number of outside sales calls each month.  Must have the ability to develop relationships with these accounts to continue booking them year after year.
• Some travel required to major feeder markets such as Raleigh/Durham area, Triad area (Greensboro, High Point, Winston Salem), Atlanta, Virginia and  Columbia, SC area.  At times, individual could be out from 1 – 4 days at the time.
• Effectively explain the features, benefits, capabilities and limitations of the Crowne Plaza Asheville property, activities, attractions, food and beverage outlets, meeting facilities and other services in order to assist catering assistant with client inquiries.

Two years of hotel sales experience or operations experience.  Hotel experience a must