Sales Manager

Four Seasons

Full-time

On-site

Malaysia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About the role

The Sales Manager is responsible for leading and driving the sales team to achieve revenue targets, develop new business opportunities, and maintain strong client relationships. Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals.

What you will do

Identify and target group customers that will generate business for the resort.
Negotiate, draft, generate and confirm/sign group contracts that ensure resort budget and revenue targets are achieved.
Adjust group pricing and recommend group concessions as needed to secure group business in support of resort budget targets.
Utilize Various Prospecting Resources to solicit and secure business on behalf of hotel.
Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development.
Monitor market trends and competitor activities to adjust strategies accordingly.
Ensure customer satisfaction and handle high-level client negotiations.

What you bring

Excellent communication, negotiation, and leadership skills.
Ability to analyze data and market trends.
Excellent leadership and team management skills.
Strong problem-solving and decision-making skills.
Willingness to travel if required.
Bachelor’s degree in Business Administration, Sales, Marketing, or related field

What we offer: