Sales Coordinator

Company Description

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.
Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

Job Description

Key Responsibilities:

• Support the Sales Team with administrative tasks including preparation of contracts, proposals, presentations, and reports.

• Handle incoming inquiries, route them to the appropriate Sales Manager, and follow up where needed.

• Maintain and update the customer relationship management system (CRM) accurately and in a timely manner.

• Coordinate site inspections, client meetings, and sales appointments.

• Liaise with operational departments to ensure smooth execution of group bookings and events.

• Manage and maintain a filing system for all sales documents and correspondence.

• Assist with marketing initiatives such as e-mail campaigns, collateral preparation, and social media coordination.

• Prepare monthly, quarterly, and annual sales reports as required.

• Provide exceptional customer service to clients and support positive relationships with existing and potential customers.

• Ensure all tasks and communications align with the brand standards and values.

Qualifications

• Able to communicate fluently in both Thai and English Language

• Bachelor’s degree in Business, Hospitality, Marketing, or related field preferred.

• Previous experience in a similar role in hospitality or sales administration is an advantage.

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication skills in English (written and spoken); additional languages are a plus.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.

• Positive attitude, team player, and ability to work under pressure.

• Proactive and self-motivated.

• Customer-focused with a service-minded approach.

• Ability to work independently and collaboratively.

• Professional demeanor and presentation.

Additional Information

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.