Sales Coordinator

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE OPPORTUNITY:

BE A PART OF THE SUCCESS –
Join the opening team for the Holiday inn Express Toronto Downtown. Located in Toronto's vibrant downtown, hotel is just stepping away from the Jarvis and Church Street car stations, providing easy access to the Toronto Financial District.
The Holiday Inn Express Toronto Downtown is ideally situated near the Business, Financial, Entertainment, and Shopping Districts. You’ll find over 50 unique dining experiences and major attractions such as Ripley’s Aquarium, the CN Tower, the Hockey Hall of Fame, the Distillery District, St. Lawrence Market, Scotiabank Arena, Rogers Centre, Metro Toronto Convention Centre, and the CF Toronto Eaton Centre, Toronto's largest shopping mall, all within a short walk.

THE ROLE:

BECOME A PART OF A DYNAMIC TEAM -The Hotel Sales Coordinator position is responsible for supporting the DOSM and Sales Manager in the implementation of the hotel’s sales strategies via file follow up, data maintenance and clerical duties while promoting guestroom and event services to maximize overall hotel revenue.

ACTIVITIES:

The duties of the Sales Coordinator include, but are not limited to the following:

• Maintains and updates key sales programs, procedures, reports and services.
• Supports sales strategies with e-mail campaigns, collateral development
• Participates in monthly sales strategy sessions by providing input, taking minutes, updating action plans and distributing.
• Coordinate and manage all onsite groups.
• Preparation, sending and distribution of sales contracts, co-ordinate and follow-up with other hotel departments to ensure delivery of promised services as originally agreed upon.
• Maintains lost business, cancellation and lead/referral files by distributing to sales manager.
• Quotes and negotiates prices within established parameters.
• Maintains and adheres to Booking guidelines and Group Booking Approval process in order to book business in the best interests of the hotel. Ensure sales agreements entered into with the hotel and the client are in keeping with Sales Operating Procedures, hotel policies and Company Account standards.
• Actively acquire new business and maintain existing accounts through prospecting, planned sales calls, and solicitation
• Develop and maintains relationships with key clients in order to produce group business for room sales.
• Be independently responsible for achievement of all objectives outlined in the action plans and budget.
• Coordinate and/or participate in sites inspections and industry / trade functions and shows.
• Utilize Property Sales System to track, solicit and follow up on accounts.
• Participate in prescribed Hotel/Brand training and special projects.
• Ensure effective yield management for group bookings produced and contracted.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Ensures that current and prospective databases are maintained, current and accessible.
• Assists and supports the Director of Sales and the Sales Manager with any initiatives required to ensure the ongoing success of the hotel.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Other duties as assigned by the DOSM

COMPETENCIES WE ARE SEEKING:

• Diploma in Hotel Management Studies
• IHG experience a definite asset
• Previous 1-2 years professional experience in the hotel market
• Demonstrated experience in achieving goals
• Excellent communication and interpersonal skills
• In-depth knowledge of computer programs
• Dynamic temperament and exceptional organizational and communication skills

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.