Sales and Catering Manager

The duties of the Sales and Catering Manager include, but are not limited to the following:

• Assist in booking and finalizing catering contracts
• Up selling on food and beverage and space requirements, up sell food, beverage and space requirements to maximize revenues
• Effective communication by telephone, and written correspondence (contracts, confirmation letters, follow up letters)
• Communicate Catering Contracts requirements and last-minute requests or concerns to the appropriate departments throughout the hotel
• Ensuring proper problem-solving skills are practiced
• Reviewing and modifying the “Weekly Catering Summary”
• Completing Weekly Catering Activity Planner
• Ensuring any incoming contracts is being maintained on a daily basis
• Follow up on all inquiries to ensure maximum bookings
• Familiarizing with all responsibilities and procedures in the Catering Office
• Must ensure all proper procedure for billing and credit approval are completed
• Ensuring that all company guarantees are completed 72 hours prior to their meeting or function
• The Catering Sales Manager must complete a follow up call on his/her booking to ensure total guest satisfaction
• The Catering office must never be left unattended, catering hours Monday – Saturday 8:30 am to 5:30 pm
• Any other miscellaneous duties as required
• Fully detail all Room Set Up, Food & Beverage and Audio-Visual Requirements on contract Sales Agreements.

COMPETENCIES WE ARE SEEKING:

• 2 years’ experience in Conference & Catering Management/Banquet Management with additional Sales experience. (hotel operations background preferred)
• Related college/university diploma/degree.
• Must be creative and effective leader, possessing a high degree of professionalism and superior customer skills.
• High energy level, exceptional organizational skills, attention to detail, strong teamwork and employee relations skills required
• Excellent problem solving, communication (both written and verbal) presentation skills required as well as the ability to close a sale
• Proven ability to up sell and manage multi-tasked assignments
• Proficiency in Microsoft Office, knowledge of Opera PMS would be an asset.

• Ability to multi-task
• Oral written communication
• Effective listening skills

InnVest Hotels is an inclusive employer. As part of InnVest’s commitment to accessibility, we will ensure equality by providing a selection process and work environment that is inclusive and barrier free.  Accommodation will be provided in accordance with the Ontario Human Rights Code.  Any special accommodation needs required in order to allow applicants to participate in the recruitment process to their full potential can be arranged in advance by contacting InnVest to arrange practical and appropriate accommodation. We appreciate all applications, however, only those applicants selected for an interview will be contacted.