Rooms Division Manager - Melia Orlando Hotel

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Rooms Division Manager

REPORTS TO: General Manager

DEPARTMENT: Rooms

POSITION SUMMARY: The Rooms Division Manager is responsible for providing quality guest service within the guidelines specified by the hotel management. Oversees all Front Office operations (Front Desk, Bell/Door, Night Audit, and housekeeping). Sets and maintains a high level of guest service.

RESPONSIBILITIES (include but are not limited to):

• Oversee and supervise Front Office management and line staff, as well as all duties performed by Front Office associates.
• Oversee operations and serve as liaison between the hotel and third party staffing operator for housekeeping services.
• Review Front Desk logbook for any other information or incidents. Accountable for the "guest ledger" and its proper daily maintenance.
• Review all arrivals noting any special requests or challenges. Assess whether any guest relocation will be necessary.
• Monitor and maintain property interfaces.
• Make sure all shifts are covered as scheduled and arrange alternative coverage when necessary.
• Follow established key control policy and ensure proper credit policies are followed.
• Inspect VIP arrival rooms. Assist guests with services and requests.
• Be knowledgeable of fire safety and emergency procedures.
• Run and attend departmental training classes/seminars when scheduled.
• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.

• Facilitates monthly department meetings and attends weekly staff meeting, daily meetings and other meetings as required.
• Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction.

• Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques.
• Ensure that all Front Office employees complete their essential duties before their departure.
• Ensure that all Front Office employees are posted at their stations at scheduled time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Assist with any scheduled shift problems on the Night audit shifts.
• Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
• Monitor and maintain proper Front Office operational supplies.
• Accountable for meeting or coming in under payroll and expense budgets.
• Prepare monthly departmental recap and by able to analyze and prepare financial forecast. Assists general manager in the development of the department's annual budget. Monitors performance against plan.

• Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.

• Act as a brand ambassador promoting key company initiatives within the property.
• Act as a rewards program coach, driving enrollments with the team on a daily basis.
• Generate additional revenue by promoting upsells and other incremental revenues.
• Acts as Manager on Duty when required.

• Assist in the building of an efficient team by taking active interest in employees’ welfare, safety, and development. Encourage the team to maintain positive and productive relationships with colleagues and other departments.
• Complete projects and other tasks as assigned/as they become necessary.

QUALIFICATIONS (to do this kind of work, you must possess/be able to):

• High School Diploma or equivalent required; college degree preferred.
• A minimum of 3 years previous relevant experience required.
• Bilingual English/Spanish mandatory.
• Must be legally authorized to work in the United States.
• Must be numbers-oriented, computer-literate including written communication, spreadsheet formulation and online order-entry and computer systems.
• Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
• Deal with the general public, customers, associates, and government officials with tact and courtesy.
• Proven ability to train and motivate a team of professionals.
• Proven track record of success in achieving financial and service objectives.
• Ability to read and interpret business records and statistical reports.
• Ability to use mathematical skills to interpret financial information and prepare budgets.
• Interpret established policies and understand the government regulations pertaining to the business.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• See differences in widths and lengths of lines such as those on graphs.
• Plan and organize the work of others, change activity frequently, and cope with interruptions.
• Must be flexible and able to work all shifts, including mornings, evenings, overnight, weekends and/or holidays.

MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and EXPERIENCE: Prior experience required. High school diploma or equivalent required. Depending on the role, degree may be required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly be required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking and standing; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)

 **Only candidates with authorization to work in the U.S.A. will be considered.

 **At this time, no monetary relocation assistance is available.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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