Room Service Server- InterContinental Boston
IHGDo You See Yourself as a part of our Room Service Team?
Begin Your Next Chapter at InterContinental® Boston – Where Craftsmanship Meets Cosmopolitan Elegance.
At IHG Hotels & Resorts, we believe in the artistry of hospitality—and that includes the individual passions, talents, and dreams that shape who you are. Whether you’re an aficionado of fine spirits or a storyteller behind the bar, we welcome those who create unforgettable guest experiences with creativity, confidence, and flair. We’re looking for individuals who infuse their craft with personality and elevate every moment with precision and charm.
Hotel Overview:
For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Proudly rated Forbes Recommended, AAA Four Diamond, and named the Best Hotels in Boston, and 24th in the World by Condé Nast Traveler, our property is a destination in itself. Situated along Boston’s historic waterfront, our hotel features 424 ultra-modern guestrooms, sweeping skyline and harbor views, a full-service spa and fitness club, premier meeting and event space, and globally inspired culinary venues.
We’re inviting dedicated and innovative professionals to join us in writing the next chapter of hospitality excellence.
JOB OVERVIEW:
Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.
KEY DUTIES:
- Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
- Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
- Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
- Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
- Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
- May answer room service phones and record orders; utilize up-selling techniques to increase sales.
- May be required to retrieve trays from guest rooms and hallways within prescribed time period.
- May assist with other duties as assigned.
Qualifications and Requirements:
Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the kitchen
- Handling food objects, products and utensils
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
WORK AREA:
Room Service Station, guest rooms and corridors, service elevators, and all other F&B areas
What We Offer:
Base Hourly Rate: $18.25, tipped position.
Medical, dental, vision, life, and disability insurance
Flexible spending accounts
Matching 401(k) retirement plan
Paid time off and wellness initiatives
Complimentary employee meals and dry cleaning
Global IHG hotel discounts and access to exclusive perks
A culture rooted in respect, creativity, and professional growth
Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.