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· Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
· Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
· To properly and thoroughly clean guest rooms as specified including, but not limited to:
o Empty trash containers and recycling bins.
o Remove all dirty terry and replace with clean par to designated layout.
o Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
o Replace dirty bed linen and make up bed with clean linen.
o Replace laundry bags and slips.
o Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
o Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
o Realign furniture to floor plan.
o Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
o Check under bed(s), chairs and sofa for debris and remove if present.
o Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
o Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
o Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
o Ensure presence of guest room literature and DND sign. Inspect condition and replace as needed.
o Vacuum throughout entire room and spray room with deodorizer.
o Clean and replenish the coffee maker set, if applicable
· Update status of rooms cleaned on assignment sheet.
· Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
· Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
· To handle guest complaints with professionalism, ensuring guest satisfaction.
· Report any damages or maintenance problems to your supervisor.
· Effectively communicate with other departments throughout the shift
· Adhere to Lost and Found and Key Control policies.
· Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc.
· To perform other essential room cleaning duties as operations change in the future.
· Comply with all company policies and procedures.
· To immediately report all suspicious occurrences and hazardous conditions.
· To maintain the cleanliness and safety of work areas at all times.
· Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
· Attend all mandatory meetings as directed.
· To perform other tasks, including cross-training, as directed.
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