Restaurant Supervisor - Library Bar / Arlington Hotel

The Library Bar’s timeless atmosphere is perfect for savouring artful cocktails and small plates while the conversation flows. Modelled after the bars in some of our favourite hotels, The Library Bar is the ideal backdrop for all of life’s special moments. Located inside of the Arlington Hotel, the Library Bar is a part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. 

Our Restaurant Supervisor ensures the guest experience created is a forever lasting memory by providing an elevated dining experience.  As a member of our team of champions, you will gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to achieve results.   

YOU WOULD HAVE THE OPPORTUNITY TO:

• Oversee food & beverage operations for the restaurant during operating hours
• Work independently as the server/bartender, providing quick and courteous food and beverage service
• Ensure consistent steps of service with every guest interaction and promote upselling and revenue generating items in line with marketing initiatives
• Get to know our guests; be able to comfortably answer any questions they may have and remain attentive to their needs
• Complete closing and opening duties in a timely manner; ensuring service areas are kept clean, tidy, and functional, and bars are well-stocked with all necessary materials
• Oversee guest reservations, supporting increasing guest bookings 
• Maintain the POS system as required
• Complete end of day reports daily, sending them to the appropriate personnel  
• Ensure compliance with food & safety standards as well as AGCO legislation
• Create a memorable guest experience including menu execution and food quality, overall experience, and ensure feedback is received.
• Rectify any guest issues as needed.
• Make a difference in the lives of each and every one of our members and guests by directly contributing their extraordinary memories.
• Exercise good judgment and demonstrate leadership abilities.
• Perform all other side duties as assigned.

• Post-secondary education in a related field is considered an asset
• Excellent communication, interpersonal, and organizational skills
• 2-3 years’ experience in a restaurant experience, or a related role in the hospitality / tourism industry is required
• Smart Serve certified
• Strong problem-solving skills
• Strong attention to detail & time management skills
• Knowledge of restaurant operations, food & beverage
• Excellent oral and written communication skills
• Positive interpersonal skills and a team player
• Experience using Microsoft Suite, Open Table and POS systems (Microsoft Word, Microsoft Excel)
• Flexible availability to work during restaurant operating hours, including evenings, weekends, and holidays

• Competitive wage package
• Pay on Demand
• Gratuity program
• Group RRSP
• Worldwide Hotel Discounts
• Restaurant discounts
• Staff recognition
• Team building and wellness events
• Company social events
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, the Arlington Hotel & River's Edge, and the Good Earth Food & Wine. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of our local communities with every strategic initiative we pursue.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.