QUALIFICATIONS:

Education & Experience

 • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

• Must be proficient in Windows operating systems. 

• Supervisory /Management experience required.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic math functions.

Job Duties & Functions

• Develop and implement creative theme night concepts and holiday event ideas that align with our brand’s ambience and atmosphere.

• Work closely with Director for F&B and culinary team to assist with execution of specialized menu, décor, and entertainment for special-themed nights.

• Ensure all logistics for special nights and theme nights are precisely planned, from staffing and scheduling to decoration and guest interaction.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Maintain regular attendance in compliance with Eofficial Enterprises, Inc. Hospitality’s standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Comply at all times with Eofficial Enterprises, Inc. Hospitality’s standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include: Food Handlers, TABC, CPR and First Aid. 

• Maintain a warm and friendly demeanor at all times.

• Be familiar with the organization of the hotel and know the function of each department.

• Ensure training of all Food and Beverage personnel using the steps to effective training according to Eofficial Enterprises, Inc. Hospitality’s standards.

• Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant and Room Service.

• Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.’s.

• Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

• Be responsible for developing supervisor(s) as assigned by Human Resources, including sign-off on all competencies and assist in his/her placement.

• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.

• Assist with and prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.

• Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Report to the Director of F &B, AGM or GM as requested.

• Ensure that wage progress and productivity reports are completed accurately and on a timely basis.

• Assist with and/or conduct all 90-day and annual employee performance appraisals according to company S.O.P.'s.

• Ensure implementation of all Eofficial Enterprises, Inc. Hospitality’s policies and house rules.

• Assist in developing and ensure implementation of Food and Beverage promotional ideas.

• Ensure all beverage costs are maintained to meet budget.

• Focus the F&B Department on their role in contributing to the guest service scores.

• Ensure compliance to company training using the steps to effective training according to Eofficial Enterprises, Inc., Marriott Hospitality’s standards.

• Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.

• Develop, initiate, and promote sales, including up selling, programs for use by appropriate associates.

• Participate in required M.O.D. coverage as scheduled.

• Initiate all necessary F&B-related reports according to company standards.

• Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers with consistent weekly and monthly trainings.

• Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned as needed and requested.

•       Proactively anticipate and plan negative trends in market place by implementing food and beverage blitzes and promotions.

• Attend weekly BEO meeting.

• Conduct monthly inventories and reconciliations as needed and requested.

• Ensure that the quality and presentation of all food products are according to Eofficial Enterprises., Inc.  Hospitality’s standards.

• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

• Use the hotel's P.O.S. system to print reports. Analyze reports generated.

• Establish and maintain key control system.

• Complete monthly menu analysis and submit to the Director of F & B and Director of Sales & Marketing as needed and requested.

• Monitor and follow up on all Food and Beverage cash overages and shortages.

• Assist the Director of F & B and the Engineering Department in implementing and maintaining emergency procedures.

• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs as needed and requested.

• Complete all required communication in a timely and efficient manner.

• Attend monthly all-employee meetings and any other functions required by management.

• Maintain close communication links with all employees.

•       Provide a motivating influence and seek input regarding food and beverage issues from employees.

•       Ensure a high level of positive communication exists between the FOH and BOH staff.

• Perform P.O.S. changes in menus or additions/deletions of servers as necessary.

• Handle items for “Lost and Found” according to the standards.

• Maintain required pars of all stock.

• Review food sales for accuracy daily.

• Perform any other duties as requested by the Director of F & B, AGM and or  General Manager.

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