Resort Manager

Company Description

Susurros del Corazon is situated on the sparkling Riviera Nayarit and will sit on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.

Job Description

Join our team as Resort Manager and become one of the authors of our story. In this role, you will serve as second in command of this luxury resort, responsible for the successful oversight of the teams in Rooms, Food & Beverage, Spa and Experiences. Provide leadership and support the team in achieving our mission of being one of a kind and vision of ENRICHing lives.

• Lead and inspire the team to drive excellence as our core competency to drive profitability.

• Foster an enriching culture within the Rooms, Food & Beverage & Spa, inclusive of guest experiences and activities

• Responsible for the development of leadership staff to increase knowledge and skill level.

• Assume a leadership role in building a strong and committed team.

• Interact with other department leaders and home office leaders to facilitate positive and constructive communication and cross-functional cooperation.

Operations/Rooms/Experiences

• Create The Soul of the Place for our team and guests.

• Champion our Auberge Service standards.

• Build programs to keep our property and Rooms at an extraordinary, refined level.

• Support the team in monitoring and inspecting service delivery in all areas. Includes oversight of daily inventory and rate control via reports produced by revenue management, reservations, and sales & marketing departments. Responsible for analyzing data and making key decisions to maximize revenue opportunities.

• Actively and creatively upgrade the standards of the resort’s operations and products.

• Take an active role in guest relations and initiate guest contact, responsible for resolution of guest service issues and meeting with guests during their stay. Key driver in maintaining relations with repeat guests.

• Problem solve team member and guest opportunities in a continuous push towards excellence. 

• Prepare and execute budget and financial analysis for rooms and related areas.

Spa

• Partner with the Director of Wellbeing to drive Wellness throughout the property.

Culture and Team Member Journey

• Curate and manage the team members experience while working in coordination with Talent and Culture to create an exceptional on boarding process for all Team members.

• Participate in the administrative duties related to the hiring, scheduling, training, discipline, documentation, and coaching of department staff.

• Advise leaders and participate in employee counseling, investigation, and disciplinary process; provides leadership and direction to the overall resort operation with focus in Rooms, Spa and Experiences.

• Work closely with our Talent and Culture team to ascertain training needs. Work with leadership to deliver and create on - going programs in coordination with the Auberge Standards.

• Drive the development of all leadership and team members to produce future leaders for the company.

Qualifications

• Five or more years’ operating experience in a similar capacity within a luxury hotel
• Preferably with both Rooms and Food & Beverage experience
• Strong aptitude in financial management, financial reports and analysis
• Demonstrated track record of strong attention to detail and strong communication skills

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.