Reservations Supervisor

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

An amazing opportunity has arisen to join the Sofitel London St James Team as a Reservations Supervisor. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities:

- Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.

- Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.

- Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.

- Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.

- Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.

- Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

Qualifications

- Entitlement to work in the UK is mandatory for this position.

- Being fluent in French is a strong skill for this role.

- Technical knowledge of hotel booking systems, including Opera.

- Excellent communication and interpersonal skills.

- A high standard of personal presentation with confident, professional and welcoming personality.

- Proven track record of delivering exceptional customer service.

- Attention to detail and a commitment to maintaining high standards.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, Financial Incentives and a Loyalty bonus of £1.300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com