Reservations Manager / Reservations Supervisor

Company Description

Luxury is Maslina’s standard, authenticity its core value, and people its beating heart. With a mindful team spirit, we promise to leave a legacy for future generations driven by humbleness and respect for guests, people, the local culture, and the environment.

Job Description

Maslina Resort believes every guest interaction is an opportunity to create a mindful experience. We are seeking a dedicated, detail-oriented, and guest-focused professional to join our team as a Reservations Manager or Reservations Supervisor. This role is key in ensuring our reservation processes run smoothly while nurturing a warm and personalized experience for our guests.

Key Responsibilities:

• Lead, support, and inspire the Reservations team, fostering a culture of excellence, attentiveness, and genuine care.
• Manage guest reservation inquiries through phone, email, and booking platforms with professionalism, warmth, and attention to detail.
• Ensure accurate and timely handling of all reservations and guest communications.
• Maintain daily oversight of reservations, availability, and system updates, working closely with Sales and Front Office teams.
• Collaborate with multiple departments to ensure every guest experience is seamless, personalized, and memorable.
• Accurately record all bookings in PMS/CRS systems, noting guest preferences and special requests.
• Proactively connect with guests before arrival to ensure their stay exceeds expectations.
• Partner with the Revenue Department to implement pricing strategies and optimize inventory.
• Foster collaboration across Front Office, Concierge, and Guest Services to deliver exceptional guest satisfaction.

Qualifications

Requirements:

• Proven experience in a similar role within luxury hotels or resorts.
• Strong leadership skills, complemented by excellent communication, organizational abilities, and emotional intelligence.
• Proficiency with PMS/CRS systems such as Opera, Phobs, SynXis, or equivalent.
• Fluent in Croatian and English; additional languages are an advantage.
• Exceptional attention to detail, with a natural guest-first mindset.
• Ability to remain calm, professional, and solution-oriented under pressure.
• For Manager applicants: demonstrated leadership experience.
• For Supervisor applicants: strong leadership potential and a collaborative mindset.