Reservations Manager

The Hilton Charlotte University Place has an exciting opportunity to join our hotel as a Reservations Manager. You will manage the property reservations system through the input of all reservation information. Ensures that rooms are properly reserved and accurate records are kept for forecasting purposes.

• Receives reservation requests from various sources: emails, telephone, correspondence with Sales/Catering Managers, and Front Office.
• Corresponds via phone, email, and in person with group contacts to answer questions and handle special requests for group room blocks.
• Secures room block arrangements from Sales/Catering and is responsible for the input of group reservations, the setup of direct billing information, and the setup of proper routing.
• Receives contracts detailing room allotments for conventions from Sales/Catering and feeds information into the property management system.
• Inputs individual reservations into the property management system.Completes all property-required information, including, but not limited to: Early check-in/late check-outs, ADA requests, executive level assignments, and correct room types.
• Controls the availability of rooms for sale in the property management system, ensuring that the room inventory remains in balance.
• Ensures that all required reports are completed and submitted in a timely manner.
• Sends out rooming list and pick up reports for requested groups.
• Ensures all guests are served and questions are answered within an appropriate turnaround time before the end of the day.
• Reviews/proofreads all work before sending information out to clients and/or fellow team members.
• Assists at the front desk when staffing needs and hotel business levels dictate.
• Participates in required meetings as they occur.

QUALIFICATIONS AND REQUIREMENTS:

• Analytical and technical skills are required along with a working knowledge of reservations and the front office. Four-year college degree or equivalent experience preferred.
• Hilton certified (OnQ, RMS, FMS, etc).
• Highly proficient with Excel, Word, PowerPoint, etc.
• Excellent written and oral skills.