Reservations Desk Clerk - Evenings & Weekends

JOB SUMMARY:

The Reservations Desk Clerk will support the functions of the Front Desk by processing guest reservations, requests, and support the hotel administrative staff. The person in this position will also support the customer service and inquiries of residents in Student Housing. Both departments will be supported by this position while working at the reservations desk.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job qualifications:

• Above average customer service skills
• Able to multitask
• Basic computer skills
• Above average math skills
• Effectively and confidently deal with stressful situations
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Must have flexibility to work some evenings, weekends, and holidays when needed. This is a year-round position.

Legacy Hotel

• Be personable and interact with everyone that walks into the lobby
• Able to stand for long periods of time if necessary
• Responding to emails
• Communicating with other employees and departments on campus
• Accurately process guest reservations & check guests in and out of the Hotel
• Responsible for accurately processing guest payments
• Running the night audit (if applicable)
• Responsible for answering telephone
• Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest room
• Ensure a clean and professional work environment

Student Housing

• Participate in daily activities of the Student Housing Office including:
  • answering phones
  • responding to walk up questions and requests
  • taking maintenance requests

Performs other duties as may be assigned by supervisor.

EDUCATION:

The person in this position is not required to have any particular educational background.

EXPERIENCE:

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry; preferably have some accounting experience.

SUPERVISION:

The person in this position will supervise no one.

The person in this position will report to the Front Desk Supervisor.

WORK ENVIRONMENT:

The person in this position will work in an office setting primarily, although they will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. This person will also have to be able to lift up to 35 lbs.

EQUIPMENT:

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.