Reservations & Core Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures. 

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas: 

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos  

About the role of Reservations & Core Manager

The Reservations & Core Manager is responsible for leading and overseeing the Reservations Department and the Core (PBX/Service Communication Center) team to ensure a seamless, efficient, and guest-centric reservation and internal communication experience.

What you will do:

• Supervise daily operations of the reservations team, ensuring accuracy in bookings and adherence to hotel standards.
• Maximize room revenue through effective inventory control, rate management, and upselling techniques.
• Monitor and analyze reservation trends, no-show rates, and pickup reports to make proactive recommendations.
• Collaborate with Revenue and Sales departments to implement rate strategies and promotional campaigns.
• Maintain knowledge of all hotel packages, promotions, and events to ensure accurate communication with guests.
• Ensure all OTA, GDS, and direct booking channels are updated and aligned with current offerings and rates.
• Foster teamwork between Core and other operational departments to enhance guest experience.
• Train, coach, and mentor team members, fostering professional development and guest service excellence.

What you bring:

• Fluency in Spanish and English is required for this position
• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred).
• Prior experience in Opera and Golden System
• Two (2) + years’ experience working in a leading position in Sales or Revenue field
• Minimum experience of two (2) years in reservations area or guest relations.
• Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset
• Ability to work with all hotel systems and maintain a high attention to detail.
• Understand and ability to deliver high quality, luxury service standards.
• Guest centricity and understanding of the importance of guest preferences.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level          
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms:   Complimentary Dry Cleaning for Employee Uniforms        
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Service Culture  

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.  

Learn more by visiting us at:  

• Company Site:       www.fourseasons.com     
• Our Careers:       https://careers.fourseasons.com/us/en    
• LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts   
• Facebook:               https://www.facebook.com/FourSeasonsJobs   
• Twitter:                    https://twitter.com/FourSeasonsJobs