Reservations Coordinator

A Reservations Coordinator is responsible for processing group reservation information including rooming lists, suites, concessions, and billing requirements and managing inventory. Communicates and verifies information between Meeting Planners, third party housing companies, Event Services and the Front Office, while providing outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist guests and clients with any room and reservations needs
• Create group bookings in the Hilton system, manage room inventory, and booking methods
• Input group rooming lists, changes, and download lists from third party housing companies
• Communicate daily with meeting planners, third party housing coordinators, Sales, Event Services, Revenue Management, and Front Office
• Handle VIP reservations and billing set up
• Answer phone calls and assist callers with reservation needs
• Respond to internal and external requests in a timely, friendly and efficient manner
• Work on the daily basis with word-processing, Excel sheets, typing, emailing, data-entry, filing, and taking notes and/or dictation
• Track Meeting Planner Surveys on groups handled
• Assist DRM with setting and managing group MARs in the sales system.
• Support DRM in managing the rolling 52-week inventory in OnQ R&I.
• Monitor and analyze the competition daily and weekly to identify selling strategies and market trends. Alert DRM to emerging trends.
• Understand the competition and make recommendations to help the hotel management team respond accordingly.
• Make multiple-room reservations that do not qualify as groups & other reservations routed by the sales managers, catering and front office departments within the guidelines established by DRM.
• Process on-property transient reservation for VIP guests, preferred account clients, etc., as directed by the GM/AGM, DOS & DRM.
  
  

• Prior hotel experience 2 years required
• Customer service experience 1 year required
• Highly developed communication skills (written and verbal) 
• Excellent organizational skills

Preferred Qualifications:

• OnQ Knowledge
• Front Desk experience