Reservations Agent

Four Seasons

Full-time

On-site

Mexico

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

The Reservations Agent is responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

What you will do

You will deliver exceptional guest service by managing a high volume of guest interactions with professionalism, warmth, and attention to detail. You will handle reservations efficiently, demonstrating strong multitasking and problem-solving skills while maintaining excellent phone etiquette and clear communication in English.

You will collaborate closely with your team, contributing to a positive work environment through strong interpersonal and leadership skills. You will represent the Four Seasons service standards with outstanding personal presentation, a pleasant and confident voice, and a consistently positive attitude.

What you bring

You will bring a strong foundation in hotel operations, supported by 2 to 3 years of relevant experience and a bachelor’s degree (CMP certification preferred). You will demonstrate excellent proficiency in both English and Spanish, with the ability to communicate clearly and confidently across all channels.

You will contribute strong selling skills, creativity, and a high level of attention to detail, enabling you to deliver personalized reservation experiences. Your ability to multitask, make sound decisions, and perform effectively in a fast-paced, guest-driven environment will be essential.

What we offer: